On Mon, 7 Jul 2008 08:07:04 -0600, Steve Comstock <[EMAIL PROTECTED]> wrote:
>... >Not the way it works. If I do a test and find it works >differently than expected, I don't report a defect but >simply tell the student how it works in the real world. Really? That seems a bit unfair to the rest of us IM(NS)HO. Usually I find that I had incorrect or unrealistic expectations, but if, after rereading the doc and asking questions on various fora I decide there really is disagreement between documented and actual behaviour I feel obligated to open a PMR. To do otherwise is unfailr to to the rest of the community that might run into the same problem. To be fair, I am not a sophisticated user; I'm not likely to run into anything subtle. I'm very rarely the first to run into anthing. You and your students might find defects that other shops would miss. I'd say that the avaerage mainframe shop (but not necessarily the average IBM-Main subscriber) is also not very sophisticated. Any bug they could run into, I could run into. I'd hate to seem feel they don't need to report it. >... >> OTOH, IBM might benefit from ISV's actually paying IBM for >> the privilege or performing field tests (Linus's Law). Whether they should be or not, customers provide IBM (and other vendors) with their final quality assurance testing. The "real world" will always uncover problems that the best testing misses. >>... >> The gripping hand is that IBM likely sees little business >> motive, except in terms of reputation, for repairing defects >> that don't affect its larger revenue customers. But IBM also hopefully sees a business motive in repairing a problem that is likely to be seen by a large revenue company, and would rather see the problem first in a little company with no clout - in a company that is not going to require that the problem be fixed yesterday. Pat O'Keefe ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
