>I don't know what others on the list feel but from my perspective IBMLINK with >all it's faults is still far far better than any other ISV's similar support.
I totally disagree. While there are strong people within the organnisation, there are weaknesses. I remember going to an ISC presentation, in 1982, and the team tried to show us how well they handled problem tickets, and how quickly they were resolved. So, I gave them a ticket number, and it showed the standard: "we called them after 5PM", and they didn't respond. I responded! They didn't. It hasn't improved. I could tell you stories about many later, but what's the point? - Too busy driving to stop for gas! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
