Sigh, I'd love to hear all the stories about how poor IBM's support is, but could everyone hijack someone else's thread to do it?
I'd appreciate it. Thanks, Greg Shirey Ben E. Keith Co. -----Original Message----- From: IBM Mainframe Discussion List On Behalf Of Ted MacNEIL Sent: Monday, July 06, 2009 3:49 PM I totally disagree. While there are strong people within the organnisation, there are weaknesses. I remember going to an ISC presentation, in 1982, and the team tried to show us how well they handled problem tickets, and how quickly they were resolved. So, I gave them a ticket number, and it showed the standard: "we called them after 5PM", and they didn't respond. I responded! They didn't. It hasn't improved. I could tell you stories about many later, but what's the point? ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
