After reading the article a lot of issues...technical and non-technical....seems to be a epidemic of ppl who don't want to read ..seeing a lot of it lately. Plus good experienced people are hard to find.
Fwiw Scott ford www.identityforge.com On Jun 27, 2012, at 12:39 PM, Bill Ashton <[email protected]> wrote: > Without having seen the HIPERs, it could be that they are trying to keep > others from blowing off their feet if they have staff who are > "operationally challenged." > B > > On Wed, Jun 27, 2012 at 12:34 PM, Jerry Whitteridge < > [email protected]> wrote: > >> I've just seen 3 HIPER PTF's from CA related to CA-7 that also fit the >> reported information on the RBS outage. I'd not be too hasty in blaming >> staff at this point. >> >> Jerry Whitteridge >> Lead Systems Programmer >> Safeway Inc. >> 925 951 4184 >> >> If you feel in control >> you just aren't going fast enough. >> >> >> -----Original Message----- >> From: IBM Mainframe Discussion List [mailto:[email protected]] On >> Behalf Of Knutson, Sam >> Sent: Wednesday, June 27, 2012 6:49 AM >> To: [email protected] >> Subject: Re: 'Inexperienced' RBS tech operative's blunder led to banking >> meltdown >> >> To someone who is inexperienced on platform I imagine managing a CA-7 >> upgrade is like having the world's smartest dog but it only responds to >> commands in Latin. Miscommunication is likely to be a source of >> dissatisfaction. >> >> The average person <30 is not stupid because they haven't been editing >> command decks and JCL for 25 years or lazy but software on our platform >> tends to be very particular and sometimes unforgiving of mistakes i.e. >> failure to specify QUEUE=NOFORMAT or some non-obvious phrase as part of >> START command. Since business is no longer content to bring in newbies >> and let them spend 5-10 years to reach Journeyman status under the guidance >> of more senior folks software is going to have to get smarter and more >> forgiving, documentation is going to have to be written with less >> assumptions about the expertise of the "systems programmer" and zNextGen >> (generic) is going to operate "our" mainframes weather we think they are >> ready or not. Some of those next generation folks are not going to be >> based in the home office anymore either whether we like that or not. >> >> The Register is fun reading sometimes but they rarely have enough detail >> to get real insight into what actually happened. So really anything we say >> here is just idle speculation. Feels like Friday so that's my .02 worth >> of idle speculation :-) >> >> Best Regards, >> >> Sam Knutson, GEICO >> System z Team Leader >> mailto:[email protected] >> (office) 301.986.3574 >> (cell) 301.996.1318 >> >> "Think big, act bold, start simple, grow fast..." >> >> >> -----Original Message----- >> From: IBM Mainframe Discussion List [mailto:[email protected]] On >> Behalf Of Tom Ambros >> Sent: Wednesday, June 27, 2012 8:25 AM >> To: [email protected] >> Subject: Re: 'Inexperienced' RBS tech operative's blunder led to banking >> meltdown >> >> "Complicated legacy mainframe system"? It's CA-7! If they think that's >> complicated they probably can't work a Mr. Coffee. >> >> Thomas Ambros >> Operating Systems and Connectivity Engineering >> 518-436-6433 >> >> >> >> >> >> From: Ed Gould <[email protected]> >> To: [email protected] >> Date: 06/27/2012 00:44 >> Subject: 'Inexperienced' RBS tech operative's blunder led to >> banking meltdown >> Sent by: IBM Mainframe Discussion List <[email protected]> >> >> >> >> >> http://www.theregister.co.uk/2012/06/26/rbs_natwest_ca_technologies_outsourcing/ >> >> >> >> ==================== >> This email/fax message is for the sole use of the intended >> recipient(s) and may contain confidential and privileged information. >> Any unauthorized review, use, disclosure or distribution of this >> email/fax is prohibited. 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