The telephone folks used to close tickets with CWT -- "cleared while testing." In other words, they could not reproduce.
Another support favorite: Customer: You've got to help us. It's happening all the time. It's really killing us. We're dead in the water without a fix. Tech: Add a SYSUDUMP DD statement, reproduce the problem and send us the dump. Customer: Oh, well, we'll have to see. It's really hard to reproduce. Charles -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Tom Brennan Sent: Thursday, June 11, 2020 10:30 AM To: [email protected] Subject: Re: "Everyone wants to retire mainframes" At least in that case you can hopefully reproduce the error :) It's the one-time lost error messages that as a support person, you sometimes have to say, "Oh well" My favorite is when someone is repeatedly getting an error, but when they call me over and without doing anything differently, the error magically goes away. I always said this was because the computer knows that I simply won't stand for such insubordination and it knows that I know where the off switch is. On 6/11/2020 9:42 AM, Bob Bridges wrote: > My favorite is a marketing guy I was supporting. He called for my help with > some problem that had occurred - I don't remember what exactly, probably with > a DYL-280II program that he'd written with my help - and, as always, I asked > him what the error message had said. "Oh, it said some damn thing" he > retorted. > > I think he was laughing at himself as he said it, but he said it. > > --- > Bob Bridges, [email protected], cell 336 382-7313 > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
