Well, I also worked for Volvo. In Poland, Wrocław.
Hint: Volvo is swedish company, but they also have Renault trucks.
So, polish guys in Wrocław worked on swedish terminal emulator to
connect to french mainframes with french messages from some exits
(ridiculous IMHO). Polish guys called it "Ratatouille".
However I liked this company and atmosphere.
--
Radoslaw Skorupka
Lodz, Poland
W dniu 12.06.2020 o 23:36, Bob Bridges pisze:
Volvo Truck NA, for whom I worked 14 years, had a sort of DOS-101 class for
all our end users who were trying to figure out how to use the PCs newly on
their desks. Some of them actually seemed to pay attention, and came back
to their cubicles understanding, for instance, what a root directory is and
why it isn't a good idea to have all their documents there. So they'd start
looking through their hard drive's root directory and deleting old stuff.
Harvard-Graphics documents: move them or delete them. Old WordPerfect
documents: if they're old enough, dump 'em. Here are a couple of utilities
they never got around to using: Delete them. COMMAND.COM ... wait,
"COMMAND.COM"? What's that? Another utility I never use; out it goes.
This is not the end of the world. Any copy of COMMAND.COM will work;
there's no need to carefully match the correct version with the OS on the
victim's machine. But one day a coworker was leaving our location, on his
way to the 3rd floor to replace someone's COMMAND.COM and loudly wondering
why the #!$@ users couldn't leave their %#@* files the @#*&! alone. I
expostulated: "Randy, relax. This is an easy fix. And these guys who're
doing this, they're the guys that'll learn eventually, and be..." well, one
of the users Mr Metz admonishes us (correctly) to cherish. "In six months
you'll be able to talk to this guy on the phone, instead of looking over his
shoulder, and say "I dunno, maybe it's in the Windows directory; go look
there", instead of saying "Ok, type this: cee dee colon backslash ess wye
[and so on]...have you hit <Enter> yet? Hit <Enter>...". I like the
knowledgeable ones better. The others give us the entertaining horror
stories, but I don't mind investing time in training the ones who want to
learn. That's actually one of the things I found most rewarding about
end-user support. What ended up driving me out were the users who
steadfastly declined to have their problems explained.
(If you're playing on-line games and run across a character named "Teacher",
there's a good chance it's me.)
---
Bob Bridges, [email protected], cell 336 382-7313
/* I think everyone who chooses to stay out of politics (which is your
right) should make a mental note of where they would draw the line and feel
it necessary to get involved. Then ask yourself: Is it possible that point
already arrived, but it happened too slowly to notice? -Chris Evans */
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[email protected]] On
Behalf Of Seymour J Metz
Sent: Friday, June 12, 2020 12:39
On the flip side, there are some users who know what they are doing and give
you the data that you need to resolve the problem. Cherish them.
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