Right. At our shop, we have a Microsoft "Terminal Services Gateway" server. At home, on one of my laptops, I can connect over the Internet to this "TSG Gateway". This then relays me to my local desktop (I know the OP doesn't have a local desktop, he could go to some other desktop). I am now interacting with that desktop, as if I were local. I bring up I.E. and connect (locally) to the HMC, which is on the LAN. At that point, I can IPL and do other things on the HMC (such as use the SYSC and SYSG z/VM consoles. Well, if we had z/VM).
Given what the OP has said, I would _not_ be surprised if the IBM people who installed the z did not bother to connect the HMC to the LAN. I know that _we_ had a big fight putting the z9BC's HMC on the LAN. I'll not say more. I'm still very bitter towards those ex-employees. On Thu, May 8, 2014 at 12:49 PM, Matthew Stitt <[email protected]>wrote: > You do not need a remote HMC. You just need to have the local HMC > available through the Internet with remote access allowed. I do this all > the time. Could save you some time if that could happen. > > On Thu, 8 May 2014 12:39:37 -0500, Karl Severson < > [email protected]> wrote: > > >>If the original volume was not IPL'able, then maybe the IPL data got > >damaged. You could try updating the IPL data on the RES volume from the > starter system. > >If in the worst case, you should still be able to re-use existing volumes. > >Hardware support told you the DS6800 is fine. Instead of purging and > >reconfigure, you should be able to retain the current volumes. If you > have > >access to the existing user definitions, then you should be able to > retain > >>existing user volumes. > > > >Okay – I think first I have to figure out why the system won’t IPL from > tape or disk. I guess they could try IPLing from a DVD if they have this > starter system. I don’t know if they do or not. I’ll ask. > > > >>Download a copy of ZZSA and burn it to a CD. Have Operations IPL that CD > and use it to explore the volumes, specifically the Resvol and IPL required > volumes (IODF Volume etc). From there you should have an idea as to what is > >actually broken. > > > >I’ll pass this on to the customer > > > >>IBM SUPPORT does not help in situations where it's a configuration > issue. If the error is the IOCDS was not updated, then they are not > responsible. On the other hand, if the problem is hardware, then hardware > support is responsible and if there is a software bug then software support > is responsible. Everyone is responsible to point the figure at someone else > so they don't have to deal with it. If you point the finger at support hard > enough, they may resolve the issue for you. > > > >If you actually mean IBM PROFESSIONAL SERVICES is maintaining this > system, then yes, they are responsible. > > > >It seems strange that they have been down for 3 weeks and not screaming. > > > >>Maybe you should have them consider allowing you access to the hardware > console (temporarily). > > > >The system crashed as a result of a power outage. All was well before > that. We had an error code of ACTZ0182. That’s all I told IBM when I made > the service call. What I wanted was for someone from IBM to determine if it > was a hardware or software bug and go from there. At this point, no one > knows if it’s an IOCDS problem or any other for that matter. Unfortunately > I did not set this machine up and know very little about it. I know the zVM > and Computer Associates parts obviously but with matters of the HMC, > IOCDS, etc., I know very little as IBM came in and set all of that up. One > guy, ONE guy came in and set up the HMC, DS6800, installed zVM and because > the compiler tapes weren’t delivered yet, another person from the same > department came out and installed Fortran, PASCAL, etc. Now, these are the > people, or someone like them that ought to be able to determine what’s > going on with the system. I’m 1300 miles away and can’t be away from SoCal > (I work and live here after all) on an open ended trip until this gets > sorted out though I know this would be a great learning experience if I > could be there for the duration. No one at the site is an IBMer – they’re > all Windows or Linux people who take care of things like backups and > account maintenance although I can do a lot of that via a link assuming the > system is up. This would probably be a great time to have a remote HMC! > Maybe as a result of this problem, the customer will buy one. > > > >Regarding the system being down for three weeks, there is one fall back > and that’s for the users to come to SoCal and use our legacy machine. At > some point after the z10 gets back on its feet, any updates will be sent > back to OKC and the z10 will be “caught up.” > > > >>There was an evaluation version of z/VM that was bootable from a DVD > >>in the HMC. I would give that a shot. > > > >I’ll contact the customer and see if they can find this. > >Thanks for all of the great posts! > >Karl > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN > -- There is nothing more pleasant than traveling and meeting new people! Genghis Khan Maranatha! <>< John McKown ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
