I have stated repeatedly that the "new service tools" (i.e. the web interface) have *NEVER* been as reliable or available as the "green screen apps" they replaced.
For a company whose flagship claims "6 nines" of availability, this should be an embarrassment. Should not the support tools be at least as available as the systems they support? <snip> >I would rather have the manuals not available due to IBM maintenance when I >typically look at them, during the day, than during the night-time >implementations that I am called to fix. Hasn't IBM heard about 100 percent availability. I'm 99 percent certain Microsoft's knowledge base has it. </snip> This email including attachments may contain confidential information. If you are not the intended recipient, do not copy, distribute or act on it. Instead, notify the sender immediately and delete the message. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
