Have not tried the option. We are always told to call IBMSERV. I'd rather use the online interface. Next time we'll try it.
-----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Jesse 1 Robinson Sent: Tuesday, April 19, 2016 5:21 PM To: [email protected] Subject: Re: IBMSERV website I've never reported a real h/w problem via SR, but when I open one, I can select s/w or h/w as problem type. I bounced thru a few screens for a mythical DS8800. It prompted for geographic location, machine type, serial no. etc. Do you not see this option, or does the process fail for you? . . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-302-7535 Office [email protected] -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Ward, Mike S Sent: Tuesday, April 19, 2016 1:19 PM To: [email protected] Subject: (External):Re: IBMSERV website Sorry, the word below is PMR no PBM. -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Ward, Mike S Sent: Tuesday, April 19, 2016 3:18 PM To: [email protected] Subject: IBMSERV website Hello, all usually we open PBM's and Service requests online using SR or IBMLINK, however sometime we have to call IBMSERV because we hac as DS8800 or TS7700 issue. It sure is a lot easier using the online. Is there by chance a website we can go to a an IBMSERV request? Thanks in advance. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN ========================== This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to which it is addressed. If you have received this email in error, please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this message by mistake and delete this e-mail from your system. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
