> -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] > On Behalf Of Charles Mills > Sent: Tuesday, February 21, 2017 1:01 PM > To: [email protected] > Subject: Re: KC!? Susan Shumway? > > @Susan, I freely admit I was reacting to what @Gil said, not to any personal > observation or need. My apologies. (I'm a poor reference user; I am sticking > with Softcopy Reader as long as I can. Call me old-fashioned.)
Agreed. Softcopy Reader and Librarian are still the most useful to me. > > I was replying in reference to > > > It's deplorable that something as intrinsic to z/OS operations will no > > longer be cited in the z/OS documentation. A link to the HLASM root > > ToC should continue to appear as an item in the z/OS ToC. There's a > > failure to communicate here. > > If that is not correct then I withdraw my comment. > > Charles > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] > On Behalf Of Susan Shumway > Sent: Tuesday, February 21, 2017 12:38 PM > To: [email protected] > Subject: Re: KC!? Susan Shumway? > > Can you help me better understand exactly what experience you expect > regarding documentation for HLASM and other such products? Right now, > we do list it in our TOC and provide a direct link to the product > documentation from that page ( > https://urldefense.proofpoint.com/v2/url?u=https- > 3A__www.ibm.com_support_knowledgecenter_SSLTBW- > 5F2.2.0_com.ibm.zos.v2r2.as&d=DwICAg&c=C3yme8gMkxg_ihJNXS06ZyWk4 > EJm8LdrrvxQb- > Je7sw&r=u9g8rUevBoyCPAdo5sWE9w&m=beZfQXv0bkLYJvXRrMvno6hWBt6 > cMSa8dUkx8Ox5YKw&s=1N-jcrqRJeNVF5Y89nJtcvAzp9U4_4Y7XQ2mIA- > RuGo&e= > m/asm.htm > ). Doesn't that count as "so-and-so can help you with that -- here, let me > transfer you.", at least to the same extent as any other element-level link in > the KC? Or, to satisfy that request, are you instead expecting to see the > HLASM content somehow mirrored in the z/OS KC? > > (BTW, Gil, you'll notice that I added extra spaces around the URL above... I > do > that for other punctuation but didn't realize I needed to for parens, as well. > Thanks for the tip!) > > On 02/18/17 12:21 PM, Charles Mills wrote: > >> It's laudable that HLASM is maintained uniformly across all supported > > platforms, apparently from a single source. > >> It's deplorable that something as intrinsic to z/OS operations will > >> no > > longer be cited in the z/OS documentation > > > > It's making the customer accommodate the provider's internal > > organization, which is an utter customer service and satisfaction > > no-no. It's like when you call some 800 number and they tell you "oh, > > you have to call this other > > 800 number instead." I prohibited my people from ever saying "I can't > > help you -- you'll have to call so-and-so" but told them rather to say > > "so-and-so can help you with that -- here, let me transfer you." > > > > Charles > > > > -----Original Message----- > > From: IBM Mainframe Discussion List [mailto:[email protected]] > > On Behalf Of Paul Gilmartin > > Sent: Saturday, February 18, 2017 8:44 AM > > To: [email protected] > > Subject: Re: KC!? Susan Shumway? > > > > On 2017-02-18, at 09:03, Allan Staller wrote: > > > >> Refrain: the "new tools" are neither as reliable, available, > >> accessible, > > or functional as the items they are replacing! > >> > >> p> > >> Re: your complaint of the day, I did some investigation. We moved the > > HLASM documentation out of the z/OS V2R2 KC and now instead point to > > the HLASM KC (https://urldefense.proofpoint.com/v2/url?u=https- > 3A__www.ibm.com_support_knowledgecenter_SSENW6&d=DwICAg&c=C3y > me8gMkxg_ihJNXS06ZyWk4EJm8LdrrvxQb- > Je7sw&r=u9g8rUevBoyCPAdo5sWE9w&m=beZfQXv0bkLYJvXRrMvno6hWBt6 > cMSa8dUkx8Ox5YKw&s=EY- > Wtv_tW_bbkZplgLQsKb9pjHxB6TFRqUociBObCN4&e= ). > > This is to prevent duplication, etc. However, while evidence of the > > HLASM documentation was removed from the z/OS V2R2 KC TOC, it seems > > that the topics themselves are still floating around in our KC. > >> > >> All I can say is: ignore them until they're properly removed. For > >> current > > HLASM documentation, instead go to the HLASM KC. I'm sorry that this > > means that the release drop-down that you like so much is useless in > > this case, but at least you can successfully enjoy it with most other > elements! > >> </snip> > >> > > Conway's Law: > > https://urldefense.proofpoint.com/v2/url?u=http- > 3A__www.melconway.com_ > > Home_Conways- > 5FLaw.html&d=DwICAg&c=C3yme8gMkxg_ihJNXS06ZyWk4EJm8Ldrrvx > > Qb- > Je7sw&r=u9g8rUevBoyCPAdo5sWE9w&m=beZfQXv0bkLYJvXRrMvno6hWBt6 > cMSa8dU > > kx8Ox5YKw&s=B8HupbzqyxvuNjT1JylQ4DuhZ7isrFAW6EqMbZNyxlg&e= > > > > Any organization that designs a system (defined broadly) > > will produce a design whose structure is a copy of the > > organization's communication structure. > > > > It's laudable that HLASM is maintained uniformly across all supported > > platforms, apparently from a single source. > > > > It's deplorable that something as intrinsic to z/OS operations will no > > longer be cited in the z/OS documentation. A link to the HLASM root > > ToC should continue to appear as an item in the z/OS ToC. There's a > > failure to communicate here. > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, send email to > [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
