Actually, KC seems to be one of the better of the "new tools". However, the new tools are neither as reliable, functional, nor (especially)available as the tools they are replacing.
Once IBM get out of the mindset that "It's OK to take down the support portal for 24 hours, during the prime customer outage window" I might back off on this stance. The RAS for the support systems needs to be as least on the same order of magnitude as the systems they are supporting. The tools and mechanisms to provide this RAS are available, certainly on *IX and (possibly) Windoze. IBM needs to exploit the mechanisms. -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of John Arwe Sent: Tuesday, May 23, 2017 7:27 AM To: [email protected] Subject: FYI: you can request improvements to IBM Knowledge Center using the RFE process now I know KC is a "popular" topic here [ducks]. Net net, you can now submit/vote/comment on KC enhancement requests on the web Direct link: https://www.ibm.com/developerworks/rfe/execute?use_case=changeRequestLanding&BRAND_ID=0&PROD_ID=1672&x=17&y=14 if the URL parameters change incompatibly some day, that's in the RFE community at https://www.ibm.com/developerworks/rfe/ From the RFE community page, the simplest route I've found is to - click in the All Products drop-down and type "know" (which is enough, as of today, to get you to KC... over time, more characters might be required) - hit Enter to select IBM Knowledge Center - click on the icon to the right of the product drop-down (looks like a bold-face greater-than sign) --- full text --- IBM Knowledge Center is now in the Request for Enhancement (RFE) Community, where external IBM product users can make suggestions for improving our IBM KC application and its content. Besides opening and tracking new requests, users can also search existing requests, and comment on them as well. The RFE Community provides a great opportunity for users to interact more directly with the IBM KC and product development teams. So we urge you to tell your customers about it through your interactions with them, through social media, and through your product documentation! Visit the RFE Community and check it out! Related RFE Community information Help - https://www.ibm.com/developerworks/rfe/execute?use_case=tutorials You can find the following topics on the Help tab. -Learn about the request process -Learn about how to submit, view and send out notifications on requests -How to search for requests -How to watch for and get notified on requests -How to use groups Note: You need an IBMid and password to use any feature other than Help. --- John Arwe, IBM ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN ::DISCLAIMER:: ---------------------------------------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. ---------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
