http://timesofindia.indiatimes.com/business/india-business/after-it-outage-british-airways-union-blames-outsourced-it-jobs-in-india-for-problem/articleshow/58874334.cms
Well, that's better than "we lost a power supply and we built our system with an obvious SPOF". Unless they're blaming the SPOF design on the Indians, of course (still fully possible). Not sure "We outsourced and had no grown-up oversight" is an excuse either. The best example of a successful outsourcing (who shall remain nameless) that I know of kept several senior staff to be the interface with the outsourcer. They keep 'em (mostly) honest. Next-best is, of course, moving existing staff to the outsourcer, but that "wears off" over time. Remind me again why outsourcing is such a great idea... (yeah, yeah, I know the reasoning, don't start). ...phsiii ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
