Working here now too. . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-543-6132 Office ⇐=== NEW robin...@sce.com
-----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jesse 1 Robinson Sent: Wednesday, August 30, 2017 11:33 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: IBM support portal Broken? Our experience is similar. What appears not to work is Win7 with IE11. Chrome is OK. One colleague still has IE10, and he's OK. It's pretty frustrating when they tell you to report a problem via a mechanism that *is* the problem. Like having to report a telephone line problem over the problem line. ;-( . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-543-6132 Office ⇐=== NEW robin...@sce.com -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 10:38 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -------------------------------------------------------------------------- Lionel B. Dyck Mainframe Systems Programmer - TRA -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _________________________________________________________________ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _________________________________________________________________ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
