Standard refrain: The "new tools" are not as reliable, functional or available as the tools they are replacing"
-----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 12:38 PM To: [email protected] Subject: Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -------------------------------------------------------------------------- Lionel B. Dyck Mainframe Systems Programmer - TRA -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: [email protected] Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <[email protected]>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: [email protected] > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _________________________________________________________________ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President [email protected] > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: [email protected] > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _________________________________________________________________ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President [email protected] > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: [email protected] > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > ---------------------------------------------------------------------------------------------------------------------------------------------------- > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > E-mail transmission is not guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or may contain viruses in transmission. 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