<refrain>
The "new tools" are neither as reliable, functional, or available, as the "old 
tools" being replaced.
</refrain>

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Dyck, Lionel B. (TRA)
Sent: Friday, April 6, 2018 8:25 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: [EXTERNAL] Re: Friday Conundrum (aka Soap Box)

John - the Operating System box only asks for z/OS, z/VM, AIX, etc. and not a 
specific version/release level.

Thus when I open an SR to ICSF and indicate HCR77C0 and z/OS 2.2 the Operating 
System box should be pre-filled with z/OS.

For ISPF when I select ISPF for z/OS 2.2 the Operating System box should be 
pre-filled with z/OS.

Not rocket science :-)

It has been an annoyance since the redesign and my feedback a while ago was 
'passed along' and no response other than perhaps 'plan to ignore'.


--------------------------------------------------------------------------
Lionel B. Dyck (Contractor)  <sdg><
Mainframe Systems Programmer - RavenTek Solution Partners


-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of John Eells
Sent: Friday, April 06, 2018 8:17 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: [EXTERNAL] Re: Friday Conundrum (aka Soap Box)

Dyck, Lionel B. , TRA wrote:
> Has anyone else gotten frustrated when opened an IBM Service Request in 
> having to select the Operating System, which should have been automatic after 
> selecting the Product and the applicable operating system release level?
>
> For example, I just opened a SR to ICSF. I had to select the ICSF 
> Version/Release. Then I had to select the level of z/OS. Shouldn't that have 
> pre-populated the Operating System box?
>
> Am I the only one to see this user interface disconnect?
>
> I realize the SR's are for products that are across multiple operating 
> systems and platforms and that a product may be available on multiple 
> platforms BUT if the product selection includes selecting the operating 
> system level then why not use that info to fill in the Operating System box?

In the specific case of ICSF, it would not be possible to do as you suggest.  
ICSF has a minimum level for each given release of z/OS, but every time we 
release a new crypto card we typically have a new ICSF level.  The highest 
level of ICSF generally runs on the lowest supported level of z/OS, and is 
often higher than the level included in the most recent release of z/OS.  
Sometimes two or three of them can be in play on the same z/OS release, and 
we've no way to know which one you have.

--
John Eells
IBM Poughkeepsie
ee...@us.ibm.com

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