I happen to be our IBM local site administrator. What I found out is that the credentials for the old SR application, and the new IBM SUPPORT website are on separate databases, and quite out of date with each other. I had to re-apply for site administration privileges on the new site, and then go through and re-add, or adjust the access of everyone on my employers various IBM customer numbers. Many only had basic access, when it should have been FULL access, or had "NO ACCESS" to the correct ICN, etc. Not hard to fix, just a bit tedious. Also it looks like many users were added over two years ago, and never accessed. I had to go through the entire list, to see who was still actually employed here, and remove a bunch.
Definitely not a smooth transition. _____________________________________________________________________________________________________ Dave Jousma AVP | Manager, Systems Engineering Fifth Third Bank | 1830 East Paris Ave, SE | MD RSCB2H | Grand Rapids, MI 49546 616.653.8429 | fax: 616.653.2717 -----Original Message----- From: IBM Mainframe Discussion List <[email protected]> On Behalf Of Beesley, Paul Sent: Monday, July 29, 2019 11:27 AM To: [email protected] Subject: Re: Question about new IBM support site **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** I can no longer see a PMR (SR?) for a particular account code and have reported it, but since then a closed case for that same account has suddenly appeared so perhaps migration is still occurring. I uploaded some logs to the PMR in question using ECURep in the hope that it finds its way to the new system. Regards and thanks Paul -----Original Message----- From: IBM Mainframe Discussion List <[email protected]> On Behalf Of Lopez, Sharon Sent: Monday, July 29, 2019 4:00 PM To: [email protected] Subject: Question about new IBM support site My DB2 co-worker was telling me that he cannot see Level 2's respond to his SR now with the new system. Has anyone else experienced this; is this working as designed? Thank you. Sharon Lopez Software Systems Programming Specialist BB&T - IT Production Engineering - Mainframe OS 3200 Beechleaf Ct Ste 200 | Raleigh, NC 27604 Office (919) 327-6369 [email protected]<mailto:[email protected]> The information in this transmission may contain proprietary and non-public information of BB&T or its affiliates and may be subject to protection under the law. The message is intended for the sole use of the individual or entity to which it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited. If you received this message in error, please delete the material from your system without reading the content and notify the sender immediately of the inadvertent transmission. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN Atos, Atos Consulting, Worldline and Canopy The Open Cloud Company are trading names used by the Atos group. The following trading entities are registered in England and Wales: Atos IT Services UK Limited (registered number 01245534), Atos Consulting Limited (registered number 04312380), Atos Worldline UK Limited (registered number 08514184) and Canopy The Open Cloud Company Limited (registration number 08011902). The registered office for each is at Second Floor, Mid City Place, 71 High Holborn, London, WC1V 6EA. The VAT No. for each is: GB232327983. This e-mail and the documents attached are confidential and intended solely for the addressee, and may contain confidential or privileged information. If you receive this e-mail in error, you are not authorised to copy, disclose, use or retain it. Please notify the sender immediately and delete this email from your systems. As emails may be intercepted, amended or lost, they are not secure. Atos therefore can accept no liability for any errors or their content. Although Atos endeavours to maintain a virus-free network, we do not warrant that this transmission is virus-free and can accept no liability for any damages resulting from any virus transmitted. The risks are deemed to be accepted by everyone who communicates with Atos by email. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
