Peter,
That answer from your local Hitachi people is UNACCEPTABLE!!! If they don't know then they can call
someone at the Hitachi main support office and get the right answer.
If they will not do that then call the Hitachi sale representative and demand that he fix the
problem. Threaten to refer it to your legal department. If they will not fix it then you will
replace it with a machine that will work and Hitachi will pay for all the costs involved in the
replacement. The sails representative know that you legal department will contact the Hitachi legal
department and he doesn't want that.
The Hitachi corporate office will get it fixed if you get them involved.
[EMAIL PROTECTED] wrote:
Hi Stephen,
The local Hitachi mainframe expert recently retired, so the people we
have been dealing with are less experienced with these things. A
learning process for all of us, I think.
Peter
-----Original Message-----
From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On
Behalf Of Stephen Frazier
Sent: August 29, 2007 15:49
To: [email protected]
Subject: Re: DASD Problems
Ask Hitachi how the drive should be defined. They made the drives. They
should know what is needed
in the IOCP.
[EMAIL PROTECTED] wrote:
Hitachi says it is a problem with our definition of the drives. Seems
unlikely to me, but it beats me what the problem is.
So, does anyone have any ideas?
Peter
--
Stephen Frazier
Information Technology Unit
Oklahoma Department of Corrections
3400 Martin Luther King
Oklahoma City, Ok, 73111-4298
Tel.: (405) 425-2549
Fax: (405) 425-2554
Pager: (405) 690-1828
email: stevef%doc.state.ok.us
