Just for the record: -- I don't believe that my single experience with first line tech support at BT says much about BT's broader role, or its relative sophistication and service quality as an ISP. For all I know it's the best ISP in the world, and has a lone bozo at tech support to qualify for a "jobs for bozos" tax credit. I was simply relating an experience that I found rather extreme.
-- I do believe that a world in which any tech support person at any major ISP doesn't know how to spell IP -- whether he's telling you to turn off IPv6 or not -- is a world in which it is very challenging to expect positive outcomes in the major technical transition we are trying to effect. -- I don't believe that I know what to do about it. I'm almost sorry I mentioned it -- we still have a long way to go before we need to start worrying about Grandma configuring IPv6 at home. -- Nathaniel On Jun 11, 2011, at 9:28 PM, Keith Moore wrote: > > On Jun 11, 2011, at 4:54 PM, John Levine wrote: > >>> If we want IPv6 to be available to the average user, I think it's >>> fair to assume that the average user won't get past the cluelessness. >> >> The average user is never going to call up and ask "can I get IPv6 as >> part of my bundle along with the Home Shopping Network" so the first >> level cluelessness doesn't matter. >> >> It's going to be available to the average user when the average cable >> or DSL modem autoconfigures itself to offer IPv6, and SLAAC and DHCPv6 >> work well enough on average consumer PCs and other wifi devices that >> they set themselves up without any manual intervention. You know, >> like they do with IPv4. >> >> I realize all these pieces work in theory, and often in practice if >> you know what button to tweak. But Grandma is unlikely to tweak any >> network buttons at all. > > agree. So when we're trying to evaluate whether IPv6 is widely available, > it's not sufficient for it to be widely available to clueful users who can > badger their way past first tier support. It has to be available to Grandma. > > Keith > > _______________________________________________ > Ietf mailing list > [email protected] > https://www.ietf.org/mailman/listinfo/ietf _______________________________________________ Ietf mailing list [email protected] https://www.ietf.org/mailman/listinfo/ietf
