Hi Ray - 

See below

At 08:15 PM 8/22/2011, Ray Pelletier wrote:

>On Aug 22, 2011, at 3:17 PM, Michael StJohns wrote:
>
>> Hi folks - 
>> 
>> I just reserved with the hotel and was quite surprised at the cancellation 
>> policy.
>> 
>> Could you please confirm - Cancel before 1 Nov - no charge, 1-7 Nov 1 night, 
>> after 7 Nov full amount?
>
>As stated on the meeting site:  <http://www.ietf.org/meeting/82/hotel.html>
>
>Guest Cancellation: Individuals may cancel reservations without penalty until 
>7 days prior to scheduled check-in/arrival. In case of cancellation between 3 
>and 7 days prior to scheduled check-in/arrival, the Hotel holds the right to 
>charge the individuals one nightÂ’s stay as a cancellation fee. In case of 
>cancellation less than 3 days prior to the scheduled check-in/arrival or 
>non-arrival or no-show, the Hotel holds the right to charge the individuals 
>for the entire scheduled stay as a cancellation fee.


The policy stated on the hotel web site (to which I had to agree to get the 
reservation)  was Nov 1-7 1 day, after Nov 7 - full amount.  Obviously a 
disconnect.



>We strive at each meeting to get the best cancellation policies that we can, 
>looking for a 1 day cancellation penalty for a cancellation.  Often, in Asia 
>and Europe in particular, they will not agree to this. We did negotiate this 
>pretty heavily to get the terms we now have.  Originally, the hotel wanted to 
>the entire stay to be charged for cancellation or no-show at the cut-off date 
>(26 October).  

Could you refresh my memory as to which hotels we stayed at had this policy?  I 
literally cannot remember having any hotel cancellation policy with more than a 
single night fee ever.  

I will point out there are at least two hotels in walking distance with only 
slightly more expensive rack rates that have only a 1 night fee if you don't 
cancel at least 24 hours in advance.  It may be useful to have the hotel 
re-address the cancellation fee issue in light of that.

Thanks - Mike




>While this may only a solution for some, names may be substituted without 
>penalty up to the event.
>
>Guest Substitution: Guests may substitute names for reserved rooms without 
>penalty up to the event.
>
>Ray
>
>> 
>> Seriously?  This is extreme. I can understand a 1 day fee up to the date of 
>> the reservation and maybe even charging the full amount if I don't cancel, 
>> but paying $1500+ because I had to cancel at the last moment seems a bit 
>> confiscatory.  
>> 
>> Mike
>> 
>> _______________________________________________
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