Thanks Ron, that's very helpful. I may not be on-site where the issue is until next week, but I'll definitely give your suggestions a try then.
> First you need to look at the real log file. I'm not running the 3.7.2 > clinet I'm still on 3.2 for windows. and I believe the log location > changed slightly. In 3.2 the file is located in C:\Documents and > Settings\UserID\Local Settings\Application Data\simias\Simias.log > > You can set this file to log ag DEBUG level by editing the Simias.log4net > file in the same directory (similar directory for 3.7.2) > > Change the first line that says: > > <level value="INFO" /> > to > <level value="DEBUG" /> > > Save the file. You will not need to restart anything, it will immediately > start logging debug information. > > Force a sync and then check the Simias.log file and see if any of the > files are identified. > > Some times this problem is only solveable on the server side. It is > possible that there is an entry in the iFolder database on the server for > a particular file, but that file may not exist on the file system on the > server. If this is the case the server will tell the client it has x > files to sync, but because the file doesn't exit it can not sync the file. > > We don't have any tools to remove the invalid records from the database, > so the only way I have found to fix this issue is to go into the data > directory on the server and create a file with the name of the file that > is missing. Let it sync to the client, then delete it from the client and > the record will be removed along with the file. > > An easy way to find these types of errors on the server is to have debug > logging turned on, then grep the Simias.log file for these words "Could > not find file" (e.g. grep Simias.log "Could not find file" > > It will return something like this: > Could not find file > "/opt/ifolder3/ifolder3data/simias/SimiasFiles/c2514f11-7623-4abe-9f4d-62b1c5e3393d/Admin/PM/Unified > Methodology/Novell Unified Delivery Process ver11.odp". > > OR a missing directory would look like this: > Could not find a part of the path > "/opt/ifolder3/ifolder3data/simias/SimiasFiles/8a7d52cb-e77b-4ec6-938d-3844c0673c9e/novell/satmetrix/satmetrixNTS/premiumSurvey/q408files". > > Feature Request: a Tool like "gwcheck" maybe, that you could run on the > client or the server to repair such entries from the database. > > Hope this helps. > > Ron > > > > > > >>>> On 7/14/2009 at 1:50 PM, in message >>>> <[email protected]>, >>>> "Vince D. Kimball" <[email protected]> wrote: > > Hi, > > I have a Windows computer and a Macintosh computer with the iFolder 3.7.2 > client on them. I'm getting a message on each machine that says "3 items > not synchronized." If I look at the Synchronization Log on the Mac, there > is a message "Not Synchronized" followed by the name of the iFolder. > > Also it seems that at some points, the iFolder client stops synchronizing > and I have to stop it and restart to get it to work again. > > Any suggestions as to how to troubleshoot this issue? > > -- Vince > > _______________________________________________ > ifolder-dev mailing list > [email protected] > http://forge.novell.com/mailman/listinfo/ifolder-dev > _______________________________________________ ifolder-dev mailing list [email protected] http://forge.novell.com/mailman/listinfo/ifolder-dev
