My suspicion is that the company encoded the disk on a DVD+R blank, which
won't play in a superdrive (or on any but the latest DVD players). The only
hope, if true, is to have it recorded onto a DVD-R Disk, which is a much
more widely accepted standard. This is a stupid mistake on the part of the
company, which should know better. Far fewer players read DVD+R disks than
read DVD-R disks.
and actually, once a DVD-R or DVD+R is written, it's kind of no longer a -R or +R disk. once burned, a +R disk -should- play in a superdrive or most superdrives DVD Player. the actual format on a DVD-R or DVD+R disk is the same - the difference between the two is basically the write mechanism and the type of chemical used in the media. Once written, the differences are almost negligible.
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