We go to great lengths to make sure all our dialup customers
have a copy of our service agreement and AUP when they
get their account. Plus we make it painfully aware to them
where this is posted on our web site.
We have a standard policy that works something like this:
If the e-mail is not using forged information such as bogus
e-mail addresses, etc and it is obvious that this person was
not trying to hide their identity then we send them a warning
and request that they acknowledge the warning. Violate
policy affter that and the account is terminated. No need to
ask questions because they have already acknowledged
they know it is wrong.
If the header information is forged, bogus e-mail address,
etc. there are no questions asked. I have knocked several off
in mid-stream of their spamming runs and that account will
not be re-activated unless certain terms are agreed to.
I charge $200 per hour for dealing with spew like this. Minimum
one hour charge. If a user is terminated for spamming not only
must they pay this fee, they must also submit a Cease and Desist
letter acknowledging that they will not violate policy again.
Last incident of this sort brought in $800 in cleanup charges and
a crying 15 year old with his mother standing in my office forcing
him to apologize. Mom is learning how to use a computer now
so she can be more aware of what little Johnny is doing.
Anyone that knows me personally knows that I do not take to SPAM
very kindly and I have no problem drop kicking some spammer
about half way across the state. Sending out guys in suits to deal
with a spammer is not beyond me either.
Dusty
----- Original Message -----
From: Scot Desort <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, August 25, 1999 8:15 AM
Subject: [IMail Forum] Dealing with SPAM
> This question is not specific to IMAIL, but I thought I'd throw it out
here
> onto this list.
Please visit http://www.ipswitch.com/support/mailing-lists.html
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