Re: [IMail Forum] copyall fee?

Fri, 26 Aug 2005 23:06:36 -0700

We are not responsible for their email anymore than the US Postal Service is for a lost letter, Christmas card or package and unlike the Post Office or FedEx/UPS we don't offer insured delivery or even a guarantee that the mail will be delivered.  We provide a place for mail to be sent to and they are responsible for picking it up.  That applies to personal or business email accounts and is the same for the cache of emails that we accumulate for them of all the email sent to and from their business.  They are responsible for downloading and storing that mail.  We are simply making it easier for them by accumulating ALL that mail into a single mailbox so that they can archive it without having to deal with multiple MBX or PST files on all their user systems.

Now if we were doing what you SEEM to be saying which is to provide off-site storage for that archive on an ongoing basis then yes we would charge for that since in addition to the assumed responsibility for securing and maintaining the archive there would be the issues of storage cost either on disc, tape whatever.

One client that we do this for pulls the mail using Eudora and then uses the filters in Eudora to separate the mail into individual mail folders by user and then into subfolders based on sent/received.

At 08:31 PM 8/26/2005, you wrote:
Well, I just know if we're going to be responsible for something that means we can be held responsible as well.

Kevin Bilbee wrote:
We do not keep the emails. We use rules to place the messages in a box for them to download. We do not store or archive the messages for them beyone what is done for any other mail account.
 
A little parinoid are we!!!!!
 
 
 
Kevin Bilbee
-----Original Message-----
From: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED]]On Behalf Of Matrosity Tech Support
Sent: Friday, August 26, 2005 4:36 PM
To: [email protected]
Subject: Re: [IMail Forum] copyall fee?
so when the FCC calls about emails and your client turns to you for them you're ok with value add. God help your business when they sue you for not having the emails.

Kevin Bilbee wrote:
We think this is a feature we can add that will make our customers happy that we offer it and is just another feather in our cap. We do not like to nickel and dime our customers.
 
 
 
Kevin Bilbee
-----Original Message-----
From: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED]]On Behalf Of Matrosity Tech Support
Sent: Friday, August 26, 2005 3:28 PM
To: [email protected]
Subject: Re: [IMail Forum] copyall fee?
so you take ownership and responsibility for their email as a value add?

Dave Riddle wrote:
We don't charge for this

At 02:47 PM 8/26/2005, you wrote:
everyone seems to be ignoring the question of cost for providing this?

Kevin Bilbee wrote: 


Caopy all will caopy all mail in the IP even virtual domains
you


will need


to setup a rules on the copy all account to sort the messages by


domains.




We use it for backup purposes for our clients.




Kevin Bilbee



  


-----Original Message-----


From:



[EMAIL PROTECTED]


[




mailto:[EMAIL PROTECTED] Behalf Of Matrosity


Tech


Support


Sent: Friday, August 26, 2005 8:36 AM


To:



[email protected]


Subject: [IMail Forum] copyall fee?




What are you guys charging (if anything) to customers for a copyall


service? It appears you can really only do this for one domain as
well.



Bill



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