At 1/4/2006 08:50 PM, you wrote:
As for your statement addressing explaining the long hold times (staying
with a customer as long as it takes). In all fairness to your other
paying customers, IPSwitch should support *one* set of web installation
instructions and not spend time working with people who want to run
modified/secured environments that require settings not included in the
installation instructions. Securing servers is a basic hosting need and
it is solely up to the admin of the server to tighten things up as
required. You guys aren't IIS gurus - don't waste our support hours trying
to be. Most .NET applications are written to run on default IIS
installations and the burden of securing the underlying filesystem,
impersonating users, etc... etc... are all duties of the system admin.
On many levels I'd agree, however, in this case, the vendor is *requiring*
a specific configuration, and depending on certain software. The fact
that we can't, say, run Apache, means that they have to support another
product only to the degree that their software will work. They need to be
able to tell the customer how to setup a system so that they're not liable
for anything that may come of using the third-party software. It
shouldn't be hard, just a simple set of instructions, but they need to be
made available so no harm is done.
That was the point I was making... Publish a set of instructions detailing
the exact steps required. If admins don't like the security model or level
used by the product, it should fall to teh admin to implement what they
want.
Regards,
David Gregg
dgSoft Internet Services
+1 (949) 584-1514
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