yes -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Lanard Sent: Wednesday, January 18, 2006 8:58 PM To: [email protected] Subject: Re: [IMail Forum] IMail 2006.02 and Consensus...
Richard Bowman wrote: > To all: > > Question 1. > I would have to say the beta was poorly managed then as in the 20 plus years > I have been doing computers, (started in the a/f in 74 went into the navy in > 78, that's when we learned to manufacture our own parts) I have never seen > so many issues and by comparison with other product and other products > forums this is really bad folks... so lets not look to defend the > indefensible lets look to correct. > > Question 2. > The only reason I bought a service agreement was for the upgrade to ver 3!!! > > Question 3. > Your response to question number 3. seems to indicate that if the current > version is not working we should go back to an earlier version ??? Your > pontiac doesn't work so lets go back to the ford instead of making Pontiac > make it right? Maybe I need more clarification??? > > Again, I am here and making these comments not to bash, but to say ok > company you have made good product in the past and if - only if - you can > make this work and work right and make it work in a way I don't have to > spend weeks configuring and I am not running every 5 minutes to correct some > new issue that comes up I am golden with that -will give you my time > graciously - will work to have a stable environment for my clients... > otherwise I got to go... > > For what its worth... I received an email off list today from a technician > looking to assist me with my problems with Imail, that didn't go far not > because of more problems but because as off today I had my techs format the > machine and reinstall the o/s in preparation for installing another > product... With the advent of the email I received I am now in a holding > pattern, I am going to wait and see how this latest update goes. I would > like to ask al of those who install it to please please please bash it up > good - look at it hard - I will do the same - I will hound tech support day > and night to resolve all issues, and if it turns out they cant - I will be > looking for a refund... > > Fyi this is what was sent to me from Ipswitch and my reply... > > Jason, > > I have a Compaq dl590 64bit 4 processor Itanium server, raid 5 with 8gb of > ram, Microsoft x64 2003 o/s, actually I have several but for purposes of > this discussion this is the base unit. > > The 64 bit OS could be your problem. Have you set up IIS6 to run 32bit asp .net 1.1 only? http://support.microsoft.com/?id=894435 > Where I am at today with your software is I just asked our techs this > morning to format this server, completely removing your software... The > thought being that I cannot take a chance with any ones product unless I can > be assured that the product will install and function correctly. (we > installed it once and couldn't even et certain tabs to show to allow us to > add domains.) > > Having said this as an introduction to our going forward let me ask you the > question of the hour??? > > If we reinstall this product will every feature and function be working at > the end of the install - and yes - with tweaking of course - I am not > unreasonable I recognize things do not always go in perfectly??? But if a > product works then it should ultimately work. > > If your answer is unequivocally "YES" then the next question I have is will > your next patch, I understand due out in the near future, require more > tweaking? > > If you cannot deliver me a completely working 100% functional product that > will not require continual maintenance and tweaking to keep it operating > correctly I have to ask when can you do so and at that time we will consider > it. > > Thanks, > > Richard Bowman > > > -----Original Message----- > From: Jason Henline [mailto:[EMAIL PROTECTED] > Sent: Wednesday, January 18, 2006 3:11 PM > To: 'Richard Bowman' > Cc: 'Kevin Gillis' > Subject: Forum Post > > Hi Richard, > > I'm sorry to hear about the problems you are having with the new release. I > would like for one of our technicians to help work through these with you > and record any defects that you may be experiencing. > Could you provide me with a phone number so that I may have a technician > follow-up with you on these issues? Also let me know the best time for us > to contact you. > > If you could, please reply back to this message with your serial or service > agreement number for tracking purposes, along with any particular issues you > may be seeing. > > Jason Henline > Messaging Support Team Manager > Ipswitch, Inc. > > > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of John T (Lists) > Sent: Wednesday, January 18, 2006 6:34 PM > To: [email protected] > Subject: RE: [IMail Forum] IMail 2006.02 and Consensus... > > >> 1. Ipswitch released a product that was not even close to be ready. I >> posted my theory on why before. >> > > While many believe this, it is not true. There were many companies > participating in the beta, and even though I did not run the beta (only > because of time) I was monitoring what was being said in the web forum and > issues that were found were being addressed and resolved to the satisfaction > of those participating. > > >> 2. I renewed my service agreement with Ipswitch because the early >> release, had already planned to go with Smartermail. >> > > The SA is not just purely for an upgrade. You did not buy an upgrade SKU, > you bought a service agreement. > > >> 3. I have now paid for several months of service agreement for a product >> that I can not use and I do not see any offer from Ipswitch correcting >> > this. > > Ipswitch is working on the problems. Imail is still working and upgrades and > updates are happening, although not without pains. Are you saying you can > not get Imail (any version) to work at all? > > John T > eServices For You > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > --- > [This E-mail was scanned for viruses by the University of Georgia SBDC Email System.] > > --- [This E-mail was scanned for viruses by the University of Georgia SBDC Email System.] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
