To all:
Question 1.
I would have to say the beta was poorly managed then as in the 20 plus
years
I have been doing computers, (started in the a/f in 74 went into the navy
in
78, that's when we learned to manufacture our own parts) I have never seen
so many issues and by comparison with other product and other products
forums this is really bad folks... so lets not look to defend the
indefensible lets look to correct.
Question 2.
The only reason I bought a service agreement was for the upgrade to ver
3!!!
Question 3.
Your response to question number 3. seems to indicate that if the current
version is not working we should go back to an earlier version ??? Your
pontiac doesn't work so lets go back to the ford instead of making Pontiac
make it right? Maybe I need more clarification???
Again, I am here and making these comments not to bash, but to say ok
company you have made good product in the past and if - only if - you can
make this work and work right and make it work in a way I don't have to
spend weeks configuring and I am not running every 5 minutes to correct
some
new issue that comes up I am golden with that -will give you my time
graciously - will work to have a stable environment for my clients...
otherwise I got to go...
For what its worth... I received an email off list today from a technician
looking to assist me with my problems with Imail, that didn't go far not
because of more problems but because as off today I had my techs format
the
machine and reinstall the o/s in preparation for installing another
product... With the advent of the email I received I am now in a holding
pattern, I am going to wait and see how this latest update goes. I would
like to ask al of those who install it to please please please bash it up
good - look at it hard - I will do the same - I will hound tech support
day
and night to resolve all issues, and if it turns out they cant - I will be
looking for a refund...
Fyi this is what was sent to me from Ipswitch and my reply...
Jason,
I have a Compaq dl590 64bit 4 processor Itanium server, raid 5 with 8gb of
ram, Microsoft x64 2003 o/s, actually I have several but for purposes of
this discussion this is the base unit.
Where I am at today with your software is I just asked our techs this
morning to format this server, completely removing your software... The
thought being that I cannot take a chance with any ones product unless I
can
be assured that the product will install and function correctly. (we
installed it once and couldn't even et certain tabs to show to allow us to
add domains.)
Having said this as an introduction to our going forward let me ask you
the
question of the hour???
If we reinstall this product will every feature and function be working at
the end of the install - and yes - with tweaking of course - I am not
unreasonable I recognize things do not always go in perfectly??? But if a
product works then it should ultimately work.
If your answer is unequivocally "YES" then the next question I have is
will
your next patch, I understand due out in the near future, require more
tweaking?
If you cannot deliver me a completely working 100% functional product that
will not require continual maintenance and tweaking to keep it operating
correctly I have to ask when can you do so and at that time we will
consider
it.
Thanks,
Richard Bowman
-----Original Message-----
From: Jason Henline [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 18, 2006 3:11 PM
To: 'Richard Bowman'
Cc: 'Kevin Gillis'
Subject: Forum Post
Hi Richard,
I'm sorry to hear about the problems you are having with the new release.
I
would like for one of our technicians to help work through these with you
and record any defects that you may be experiencing.
Could you provide me with a phone number so that I may have a technician
follow-up with you on these issues? Also let me know the best time for us
to contact you.
If you could, please reply back to this message with your serial or
service
agreement number for tracking purposes, along with any particular issues
you
may be seeing.
Jason Henline
Messaging Support Team Manager
Ipswitch, Inc.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John T (Lists)
Sent: Wednesday, January 18, 2006 6:34 PM
To: [email protected]
Subject: RE: [IMail Forum] IMail 2006.02 and Consensus...
1. Ipswitch released a product that was not even close to be ready. I
posted my theory on why before.
While many believe this, it is not true. There were many companies
participating in the beta, and even though I did not run the beta (only
because of time) I was monitoring what was being said in the web forum and
issues that were found were being addressed and resolved to the
satisfaction
of those participating.
2. I renewed my service agreement with Ipswitch because the early
release, had already planned to go with Smartermail.
The SA is not just purely for an upgrade. You did not buy an upgrade SKU,
you bought a service agreement.
3. I have now paid for several months of service agreement for a product
that I can not use and I do not see any offer from Ipswitch correcting
this.
Ipswitch is working on the problems. Imail is still working and upgrades
and
updates are happening, although not without pains. Are you saying you can
not get Imail (any version) to work at all?
John T
eServices For You
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