RE: [IMail Forum] email check limits

[David Penrose]

Title: Message

Matt ~   I'm glad you contributed your thoughts regarding service. I was getting ready to send out a slightly modified version of the "canned text." After reading your response, I thought that composition of a good service message may result in appreciative and considerate customers doing what is most helpful. Upon further revision... Dear CUSTOMER ~ Our mail-server logs show that your email software checks for new email more frequently than every five minutes. This could have an impact on support and server performance. A log entry is made with every login (email check). Frequent checks generate hundreds of extra log file lines each day. More log entries makes it more difficult to read the logs when we are trying to research a problem. Logging in so often also causes the server to work a little extra. If everyone set there email to be checked every minute of two, degradation in service would be noticeable. If frequent email checks are necessary for the way you would like to manage business communication, then please leave your settings as they are. However, if you feel you can accept a modest up tick on your Automatic Send/Receive schedule, then we would appreciate this being set to 5 minutes at a minimum. Scheduling your automatic send/receive for 10 minutes or more would be better yet. Thank you. _________________ David Penrose     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Sent: Tuesday, February 21, 2006 4:23 PM To: Imail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email check limits Rod, I wasn't quite joking, though I don't have a need to do this at the present.  If my servers were ever overburdened and I was seeking to steal back some threads, I might move forward on this.  It's my opinion that I should strive to make E-mail as clean, reliable and real-time as possible, and limiting people to no more than once every 5 minutes would defeat that.  Instead of enforcing this, I would rather just simply communicate best practices and suggest that once every 5 minutes is optimal.  If I were a phone company, I wouldn't tell my subscribers to not make phone calls more than once a minute, so as long as my servers can keep up without issue, I'll allow the power users to do this when they want to.  Personally, I have my accounts set to once a minute, and I find that to be useful for my needs.  I may change my tune entirely if I was to ever experience issues. Matt Rod Dorman wrote: On Tuesday, February 21, 2006, 18:02:55, Matt wrote: Write a log analyzer app and send them a message every time they check less than your required minimum :) You might have been joking but that's exactly what I do. I've forgotten who I stole the original from but heres the canned text that I send 'em. Sorry to pester you but in our logs I see that you logon to check your e-mail more frequently than every five minutes which generates hundreds of extra log file lines each day and makes it harder to read the logs when we are trying to research a problem. Logging in so often also causes the server to work a little harder than it needs to degrading service for everyone else on the server. If everyone did it, it would be pretty noticeable. Even assuming you got an e-mail every minute you wouldn't have time to read it and respond before the next check would be downloading more. It would make our work easier and the server run much more efficiently if you would please logon every 5 minutes at a minimum and 10 or more would be way better yet.