I have a direct 100mb connection to the mail server. So line speed was not an issue. The retry interval will not start a separate instance of the application. It may start a new thread to check mail.
Kevin Bilbee > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty > Sent: Tuesday, February 28, 2006 9:05 PM > To: [email protected] > Subject: Re: [IMail Forum] Messages Downloading multiple times > > > Hi Kevin- > > I used to see it occasionally when we were on a T1 line. It > hasn't happened > since we have been on DS3 (eight months now). I suspect that > it has to do > with retry intervals colliding with download times. That > could also cause > the launch of separate instances of Outlook or OE, or > whatever the mail > reader might be. > > -d > > > > ----- Original Message ----- > From: "Kevin Gillis" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Tuesday, February 28, 2006 8:26 PM > Subject: RE: [IMail Forum] Messages Downloading multiple times > > > > hello doug, > > > > i checked in with TS and it appears that we are not seeing/hearing > > much chatter on this one. are the duped messages being > duped once or > > twice or more? > > > > can other folks share any insights as to whether you are > seeing this > > on > > pop > > accounts? if we can access a few accounts to reproduce, > then we have a > > better shot at resolving. > > > > bye for now, > > > > kg > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of Douglas A. > > White > > Sent: Monday, February 27, 2006 4:34 PM > > To: [email protected] > > Subject: RE: [IMail Forum] Messages Downloading multiple times > > > > > > > > Hi Kevin, > > > > Any word on the folks in "TS" on POP3 duplicate > downloading? Just got > > off the phone with another user who had to clean up 220 newly > > re-downloaded messages. > > > > Thanks, > > > > Doug > > > > > >> -----Original Message----- > >> From: [EMAIL PROTECTED] > >> [mailto:[EMAIL PROTECTED] On Behalf Of Kevin > >> Gillis > >> Sent: Friday, February 24, 2006 10:01 AM > >> To: [email protected] > >> Subject: RE: [IMail Forum] Messages Downloading multiple times > >> > >> hello douglas, brian and all, > >> > >> so your end users are seeing lots of dupes when popping - > looks like > >> several others are too. i'll check around and see what we are > >> hearing in TS. > >> > >> "Yet they still have hiccups wherein they end up downloading > >> duplicates of all the mail in their inbox again. They use > Outlook, > >> Outlook Express, Eudora and whatever Mac ships on OS-X these days > >> respectively. It usually happens a couple of times a > week, seemingly > >> at random. > >> > >> This happened less frequently under 8.21 and seems to happen more > >> frequently under 8.22." > >> > >> bye for now, > >> > >> kg > >> > >> -----Original Message----- > >> From: [EMAIL PROTECTED] > >> [mailto:[EMAIL PROTECTED] Behalf Of > Douglas A. > >> White > >> Sent: Thursday, February 23, 2006 8:06 PM > >> To: [email protected] > >> Subject: RE: [IMail Forum] Messages Downloading multiple times > >> > >> > >> > >> > >> Brian, did you ever get an acceptable answer for this? I also was > >> sent the knowledgebase article on what might cause the multiple > >> download problem and we are in compliance. > >> > >> We're running Imail 8.22 and I have a VERY light load on our mail > >> server. It only serves about 20 users, with the majority > of the load > >> being serving some 25 list serves. We only process about > 1000 or so > >> messages a day across all the domains. > >> > >> Anyway, the users have checked their POP3 email polling > frequency and > >> we've determined that nobody checks their mailbox more > than every 20 > >> minutes. Yet they still have hiccups wherein they end up > downloading > >> duplicates of all the mail in their inbox again. They use > Outlook, > >> Outlook Express, Eudora and whatever Mac ships on OS-X these days > >> respectively. It usually happens a couple of times a week, > >> seemingly at random. > >> > >> This happened less frequently under 8.21 and seems to happen more > >> frequently under 8.22. > >> > >> If I thought Imail 2006 would fix the problem, I would probably > >> upgrade as it's covered under our SA. But with the issues > presented > >> on this list about it, I'm holding off. > >> > >> Anybody at IPSwitch listening???? > >> > >> Doug > >> > >> > >> > >> > -----Original Message----- > >> > From: [EMAIL PROTECTED] > >> > [mailto:[EMAIL PROTECTED] On Behalf Of > >> Brian Hruska > >> > Sent: Tuesday, February 14, 2006 11:30 AM > >> > To: [email protected] > >> > Subject: Re: [IMail Forum] Messages Downloading multiple times > >> > > >> > Thanks for the feedback. Cannot say exactly which version > >> it started > >> > on, but was never a problem till this last year. My > admin program > >> > about box says I'm on 8.21. > >> > > >> > In my situation, it is not the issue of setting > Outlook's automatic > >> > checking for email too often. > >> > > >> > I will try restarting Webmail next time it happens. > >> > > >> > Any other suggestions would be welcome. I've been > hoping to do the > >> > upgrade to 2006 with the idea that it might take care of > >> it, but I'm > >> > scared to with all the discussion here. Think I'll wait > for a few > >> > more patch versions! > >> > > >> > Brian > >> > > >> > > >> > > >> > ----- Original Message ----- > >> > From: "Michael Thomas - Mathbox" <[EMAIL PROTECTED]> > >> > To: <[email protected]> > >> > Sent: Monday, February 13, 2006 3:13 PM > >> > Subject: Re: [IMail Forum] Messages Downloading multiple times > >> > > >> > > >> > > Hi, > >> > > > >> > > This has been discussed before. You might want to search > >> > the archives. I > >> > > personally have seen this issue on Versions 8.15 and older > >> > versions under > >> > > two conditions: > >> > > > >> > > 1. The user has their Outlook/Outlook Express set to check > >> > email every > >> > > minute or every three minutes. Then they get a large > >> > download with a lot > >> > > of > >> > > files, the total of which requires longer to download than > >> > the check email > >> > > cycle. Before they can finish downloading, OE checks for > >> > new email. Since > >> > > the first cycle has not completed, the emails that have > >> > been downloaded > >> > > have > >> > > not been marked as read, which only happens when all emails > >> > have been > >> > > read. > >> > > After the second cycle has started, the whole thing > >> > snowballs even deeper. > >> > > In this case, have the user set their check for new mail > >> > cycle time to a > >> > > reasonable value. Note that I have seen this issue with > >> > users on a 256KB > >> > > T1 > >> > > with large downloads and a check cycle of one minute. > >> > > > >> > > 2. The WebMail service is hosed. Stop and restart the > >> > WebMail service. If > >> > > the problem is not item 1 above, then stopping and starting > >> > the WebMail > >> > > service usually fixes the problem. Don't ask me what the > >> > WebMail service > >> > > has > >> > > to do with POP3. I do not know, but it works. To understand > >> > that, you > >> > > would > >> > > have to ask Ipswitch. > >> > > > >> > > Note that I am currently running 8.22 and that I have not > >> > seen this issue > >> > > since upgrading to 8.22. That doesn't mean that I won't see > >> > it in the > >> > > future. On the otherhand, I did not see it all that > >> often on 8.15. > >> > > > >> > > Mike > >> > > > >> > > > >> > > ----- Original Message ----- > >> > > From: "Imail" <[EMAIL PROTECTED]> > >> > > To: <[email protected]> > >> > > Sent: Monday, February 13, 2006 2:37 PM > >> > > Subject: RE: [IMail Forum] Messages Downloading multiple times > >> > > > >> > > > >> > > This problem started for us with v8.2. So far it has > only been a > >> > > problem with the clients that use Eudora. It got a > little better > >> > > with Eudora by changing the number of threads but still > >> comes around > >> > > from > >> > time to time. > >> > > > >> > > We haven't seen it with any of our Outlook or Outlook Express. > >> > > > >> > > I can't say that it was caused by huge emails or > >> disconnects since > >> > > one of the people that has the issue is me using Eudora > >> at my home. > >> > > I attach large files regularly and only had the > disconnect on the > >> > > upload not the download side. I've tried many different > >> things and > >> > > the only one that seems to help is keeping the inbox empty. > >> > > > >> > > I tend to believe the problem is in Imail's pop, not > the clients. > >> > > > >> > > > >> > > At 01:13 PM 2/13/2006, you wrote: > >> > > > >> > >>I would say it is not a mal-formed email, just a huge > one from my > >> > >>experience. It is usually a dial-up account in my experience > >> > >>though. > >> > >> > >> > >> > >> > >>Thanks, > >> > >>Grant Griffith > >> > >>Web Application Developer > >> > >>Enhanced Telecommunications Corp. > >> > >>(812)932-1000 > >> > >> > >> > >>---------- > >> > >>From: [EMAIL PROTECTED] > >> > >>[mailto:[EMAIL PROTECTED] On Behalf Of > >> > Brian Hruska > >> > >>Sent: Monday, February 13, 2006 2:12 PM > >> > >>To: [email protected] > >> > >>Subject: Re: [IMail Forum] Messages Downloading multiple times > >> > >> > >> > >>So you believe it was a specific mal-formed email? I > spoke with > >> > >>tech support, and after analyzing the pop3 log they said > >> it looked > >> > >>like the connection was getting terminated via the > >> firewall or other > >> > >>non-imail mechanism. I know its not hardware, cables, > >> etc. I have > >> > >>seen the problem stop at all sorts of different emails, > >> not always a > >> > specific one. > >> > >> > >> > >> > >> > >>----- Original Message ----- > >> > >>From: <mailto:[EMAIL PROTECTED]>John Carter > >> > >>To: > >> > > <mailto:[email protected]>[email protected] > >> > >>Sent: Monday, February 13, 2006 12:47 PM > >> > >>Subject: RE: [IMail Forum] Messages Downloading multiple times > >> > >> > >> > >>We have seen the same thing across our network. > >> > >>Most of the time we have been able to log in by webmail, > >> delete the > >> > >>offending message, and rock on with Outlook. (Yes, it > usually is > >> > >>some stupid joke email.) Once when that didn't work, > we had to > >> > >>delete > >> > the inbox. > >> > >> > >> > >>John C > >> > >> > >> > >> > >> > >>---------- > >> > >>From: > >> > >><mailto:[EMAIL PROTECTED]>Imail_Forum-owne > >> > [EMAIL PROTECTED] > >> > > .com > >> > >>[mailto:[EMAIL PROTECTED] On Behalf Of > >> > Brian Hruska > >> > >>Sent: Monday, February 13, 2006 11:37 AM > >> > >>To: [email protected] > >> > >>Subject: Re: [IMail Forum] Messages Downloading multiple > >> times No, > >> > >>this is actually on the internal network so there's no > >> performance > >> > >>delay at all. Often its when there are large quantities > >> of emails > >> > >>to download, and it hangs up part way through it. > Then when you > >> > >>retry, it does it again and never > >> > deletes the messages. > >> > >> > >> > >> > >> > >>----- Original Message ----- > >> > >>From: <mailto:[EMAIL PROTECTED]>Grant > >> > Griffith - IMail > >> > >>To: > >> > > <mailto:[email protected]>[email protected] > >> > >>Sent: Monday, February 13, 2006 11:23 AM > >> > >>Subject: RE: [IMail Forum] Messages Downloading multiple times > >> > >> > >> > >>Yep, I have seen this multiple times on a dial-up > >> connection. Too > >> > >>many people sending huge joke > >> > emails anymore. > >> > >> > >> > >> > >> > >>Thanks, > >> > >>Grant Griffith > >> > >>Web Application Developer > >> > >>Enhanced Telecommunications Corp. > >> > >>(812)932-1000 > >> > >> > >> > >>---------- > >> > >>From: > >> > >><mailto:[EMAIL PROTECTED]>Imail_Forum-owne > >> > [EMAIL PROTECTED] > >> > > .com > >> > >>[mailto:[EMAIL PROTECTED] On Behalf Of > >> Matrosity > >> > >>Hosting > >> > >>Sent: Monday, February 13, 2006 12:11 PM > >> > >>To: [email protected] > >> > >>Subject: Re: [IMail Forum] Messages Downloading multiple times > >> > >> > >> > >>sounds like they're on dialup and got a large message > that isn't > >> > >>downloading fast enough? > >> > >> > >> > >>Brian Hruska wrote: > >> > >>Been on iMail for many years, and lately I've got a > >> number of users > >> > >>who's messages download over and over. It seems to be > a problem > >> > >>with Outlook or Outlook Express timing out somehow, then > >> redoing the > >> > >>session. But since its on many more than one machine, > and with > >> > >>several email clients, I believe its something server related. > >> > >> > >> > >>Are there settings I should adjust to help solve this? > >> > >> > >> > >>Thanks, > >> > >>Brian > >> > >> > >> > >> > >> > >> > >> > >>No virus found in this incoming message. > >> > >>Checked by AVG Anti-Virus. > >> > >>Version: 7.1.375 / Virus Database: 267.15.6/258 - Release > >> > Date: 2/13/2006 > >> > > > >> > > > >> > > > >> > > > >> > -------------------------------------------------------------- > >> > -------------- > >> > > ---- > >> > > > >> > > > >> > > > >> > > > >> > > No virus found in this outgoing message. > >> > > Checked by AVG Anti-Virus. > >> > > Version: 7.1.375 / Virus Database: 267.15.6/258 - Release > >> > Date: 2/13/2006 > >> > > > >> > > > >> > > To Unsubscribe: > >> > > http://www.ipswitch.com/support/mailing-lists.html > >> > > List Archive: > >> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> > > > >> > > >> > To Unsubscribe: > http://www.ipswitch.com/support/mailing-lists.html > >> > List Archive: > >> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> > --- > >> > [This E-mail scanned for viruses by Declude Virus] > >> > > >> > > >> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >> List Archive: > >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> > >> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >> List Archive: > >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> --- > >> [This E-mail scanned for viruses by Declude Virus] > >> > >> > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
