Kevin, It's difficult to trust that even your patches will not leave us hanging. Your releases are so questionable that it's a huge gamble to install anything from ipswitch these days. The only reason I upgraded was due to this security problem. Now, you want to leave my customers with a web messaging system they can't even use until you release 2006.2 and we don't even know how buggy that will be since you're about to delve into .net 2 for the first time.
Everything was running just fine with .04a and now you have forced me to buy another web mail because you won't find out what the problem is with 2006.1 on my server. I don't really care how many people do or do not have this slow login problem. I shouldn't have to find more examples of something you can reproduce in your own environment. The last gotcha problem I had for nearly a year with 2006, that you guys constantly said was my hardware, turned out to be yet another ipswitch software bug. Fix 2006.04a so those of us that trusted you once more can downgrade to that we can overcome our reluctance to install 2006.2, please. Bill Foresman Matrosity Hosting www.matrosity.com 850.656.2644 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gillis Sent: Saturday, October 28, 2006 7:19 AM To: [email protected] Subject: [IMail Forum] Update for SMTP vulnerability in 8.22... Hi Don and all, Appreciate all the feedback - it definitely helped to shape and expedite the turnaround. Nice work to Tripp and the team for turning it around in a timely manner. To answer earlier questions about what will be patched... Unfortunately, we are not in a position to patch anything but the current release and in this case, given that 8.22 stopped shipping within the last 12 months AND many customers are (for legitimate reasons) uncomfortable upgrading to 2006.1, 8.22 as well. We understand this puts some customers in a "must upgrade" situation but you have the option to go to 8.22 or straight to 2006.1. No doubt that larger software companies can patch and support older versions going back years but our policy is really the current and major releases that shipped in the previous 12 month. It's not an excuse, but as a small, private software company, we really don't have resources to patch say 6.xx, 7.xx, 8.xx and 2006.xx. There is lots of productive work being done on 2006.2 (addressing issues raised here, in technical support and adding some new stuff) but going back to code that is 2, 3 and sometimes 4 years old really stretches our development and technical support organization and ultimately negatively impacts current and active customers. Hope this helps and thanks for your patience. Bye for now, kg -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Don Brown Sent: Friday, October 27, 2006 01:47 To: Tripp Allen Cc: [email protected] Subject: Re: [IMail Forum] Update for SMTP vulnerability in 8.22 Thank you very much for this fix! Many of us were between a rock and a hard place over this vulnerability and not being able to upgrade for a variety of reasons. I don't know what changed your mind about continuing to support 8.22, but whatever it was surely raised your net worth with us. I'll bet Ipswitch got one heck of a lot of mileage with a bunch of other customers, too. Y'all did good. Thanks, Thursday, October 26, 2006, 8:56:47 PM, Tripp Allen <[EMAIL PROTECTED]> wrote: TA> TA> TA> The steps and files to update 8.22 are located here: TA> http://support.ipswitch.com/kb/IM-20061026-JH01.htm Note this will ONLY work for 8.22. TA> TA> TA> TA> Thanks, TA> TA> Tripp Allen TA> TA> Software Development Manager, Messaging TA> TA> Ipswitch, Inc. TA> TA> TA> ---- Don Brown - Dallas, Texas USA Internet Concepts, Inc. [EMAIL PROTECTED] http://www.inetconcepts.net (972) 788-2364 Fax: (972) 788-5049 ---- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
