Thanks Daniel. Unfortunately regcheck doesn't appear to exist for 8.22 so
I'm waiting for Ipswitch to come back to me.

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Donnelly
Sent: 13 November 2006 19:42
To: [email protected]
Subject: RE: [IMail Forum] IM POP3 service keeps stopping

David,

Glad to help and ultimately prove the problem was not really the
POP3 service!

Registry 'cross ups' are where reg info is pointing to an incorrect item.
For example, a domain in IMail has 2 registry hives, one with the IP (or
virtual) as the name and another with the OHN as the name. Within each is an
item that points to the other hive (IP hive has item that points to OHN and
domain name hive has item that points to the IP used for the domain) and
when those are incorrect, your domains may not be recognized or not work
correctly. I've seen these particular ones get messed up, when someone
changed the IP of the machine (not much IMail can do for this!), or did not
answer correctly when renaming the original domain (answering no to Are you
renaming the domain?
created a new domain and messed up the pointers, although IMail was doing
exactly as you told it to, create a new domain...).

Not sure exactly what is being sent, but there is a tool in the \imail
folder, regcheck.exe, that can tell you more about what is 'crossed up' in
the registry. I don't think it tells you how to fix things, though... KB
might be able to help.

Daniel Donnelly

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of David Waller
Sent: Monday, November 13, 2006 12:49 PM
To: [email protected]
Subject: RE: [IMail Forum] IM POP3 service keeps stopping


This has been a long thread so please excuse the update.

I'm still seeing the errors but have made some progress. The users drive
isn't the issue as I moved all user accounts to another drive and the
problem persisted. I managed to get some helpful support from Ipswitch who
said "You have a lot of cross-ups in the registry. This can cause all kinds
of services issues." Which is strange as the only admin interface we've ever
used is Imail. I'm not yet certain what a "cross-up" is but I'm sure to find
out soon.

I'm waiting for Imail to send me a promised zip file with instructions -
hopefully not destructions - sorry bad play on words.

I'd like to thank all those who contributed especially Daniel who gave a lot
of his valuable time.

Hopefully, I'll have this sorted once and for all.

David

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