The thing is, the message is in the POST DATA of the browser when it gets to IMail. It is not lost until the Web Service Application Code discards it. The application developer needs to take the data, save it in some way, request a new logon and if successful within a few minutes, apply the POST DATA. Simply abandoning the session is some very lazy code. The UI designers should have taken this into account. Nobody minds reentering their password after 60 minutes, but reentering 60 minutes of text is ridiculous.
Dan Barker (wearing my UI designer hat, today). -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jimm Wetherbee Sent: Tuesday, May 08, 2007 8:13 AM To: [email protected] Subject: Re: [IMail Forum] Webmail timeouts... Heimir Eidskrem wrote: > That assumes that you have a word processor available. > Many of our clients dont have that on their computers. > If you use a public computer like in a hotel, etc you might not find > it either. > > Telling people to use a word processor or even notepad does not go > over really well. > Telling them to use a different browser since Imail is all screwed up > with their current browser does not go over well either. I can grant all of that, but I must hasten to note that (a) one must set the time-out limit somewhere and (b) no matter what limit one chooses, someone will exceed it. What is worse, the higher the time-out limit, the less likely a user will be able to reproduce a lost message. Given that, it only seems reasonable to make it clear what the time-out limit is and to provide some sort of work-around in the reasonable expectation that the limit is not sufficient. The set up here is with a small university campus, so have to balance a fairly high number of connections with some important users who are unacquainted with brevity. I have set the idle time-out to 60 minutes and as a consequence have occasionally run up against the session limits. Still, even with that sort of time-out, there have been cases where individuals have lost their work because of the idle time-out restriction. At this point, however, it would seem that increasing the time-out will not resolve the issue and will only increase the problem with session limits. I should also apologize for having misinterpreted the original query. I had assumed that the higher time-out that Chuck had assigned had "taken hold." Consequently, I did not think to suggest that the web messaging service would need to be restarted. I also did not think of the using the "save" feature in WebMail as an alternative to a word processor. --jimm To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
