I have encountered similar symptoms with 2006.1 now and again with users. They can login, but the message list never loads and the web browser continues to attempt to receive data. In all cases I have seen there was a large attachment in their mailbox. We would just remove the large email using a text editor and they could logon again without having to restart any services.
Will -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Gray Sent: Monday, July 23, 2007 11:15 PM To: [email protected] Subject: Re: [IMail Forum] user Web Messaging problem after upgrade I just upgraded on Sunday from 2006.1 to 2006.21 and experienced a similar issue tonight. Using IE 7.x on fully patched WinXP, web messaging hung on logon. Using Firefox 2.0.0.5 on fully patched WinXP box, web messaging hung on logon. Single mx domain on server with under 500 accounts. Broadband speeds all the way around. Threw up my hands and restarted entire server after simply restarting services, failed to correct the issue. Reboot worked. Log files unclear so far. Has anyone else seen this yet? -Joe -----Original Message----- From: "Susan Doucette" <[EMAIL PROTECTED]> Sent 7/23/2007 7:30:29 PM To: [email protected] Subject: Re: [IMail Forum] user Web Messaging problem after upgrade Hi Bruce, Thanks for the heads-up. I haven't checked to see how many of my users might have AOL at home so I don't know how many calls I'll get but at least I know what to tell them now. (I never did like AOL.) ~Susan Bruce Barnes wrote: > Susan, > > Use ANY other browser besides AOL. AOL's browser, especially in recent > upgrades to version 9, always done "silently" by AOL at user sign off, cause > LOTS of problems with lots of web based applications. > > We have a group of ambulatory surgery centers and have FORBIDDEN the use of > AOL on all of the company's desktops and laptops. We supply their work > e-mail and they don't need to have access to any other e-mail when they are > at work or are using a company supplied computer - no exceptions. > > If the user has broadband DSL or cable modem, all they have to do is open a > session of another browser. > > If they have to DIAL UP to AOL, then they will need to connect to AOL, > minimize the instance of AOL, and open another browser window. > > Bruce Barnes > ChicagoNetTech > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Susan Doucette > Sent: Monday, July 23, 2007 17:45 > To: [email protected] > Subject: [IMail Forum] user Web Messaging problem after upgrade > > > I upgraded the mail server from 2006.1 to 2006.21 on Thursday. I tried > testing everything and it looked pretty good. But this morning I > received a call from a user saying she can't get into her email using > WebMessaging. Apparently she's getting logged in but the circle just > spins and it doesn't display the 49 messages it says are in her Inbox. > She's using AOL to access WebMessaging and I asked her to clear the > cache. That doesn't seem to have helped. Anyone else having this > problem? Any ideas how I can fix it? WebMessaging works fine from my > office using Firefox or IE. > > Thanks, > > ~Susan > > -- Susan Doucette Information Technology Santa Cruz City Schools 405 Old San Jose Rd. Soquel, CA 95073 831-429-3410 x212 To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
