I agree with everything you've said, and that's why it's so odd. It was
working fine up until a few weeks ago. I can use the same OE and gather
mail from any account I want without a problem. It's just this one
account. I've recreated the account in OE, but haven't yet done it on
the IMail server. Only reason I didn't do it on the server from the get
go is because I can authenticate fine with Telnet and the web client.
Have entered the username and password in OE countless times to no
avail. All settings (SSL, blah, blah are as they should be).
Andy Schmidt wrote:
Have a user that cannot authenticate to send or receive through IMail
using Outlook Express, but can login and check messages using Telnet,
IMail's own client and the IMail web interface. Outlook Express works fine
with other email accounts.<<
A key piece of information would be to know the exact/full text of whatever
error message OE issues when it detects whichever error.
In general, the obvious answer is that the settings in OE are not matching
the information used when using Telnet - otherwise both act identical. One
reason I have found is that OE offers a number of options like "Secure
Password Authentiation" in the SMTP logon settings, or they turn enter the
"UserID" without an email address for the POP and/or SMTP logon, or they
only set the POP logon but don't check the SMTP AUTH settings, or in the
SMTP Auth options they don't set the "user same logon for SMTP
authentication" - etc etc.
You probably should walk with this user through every single screen of
his/her OE settings and all the sub-dialogues. If I recall correctly, OE
also has a way how you can activate email logging (so that you can see the
actual protocol conversation). Depending on the version, it might require
changing a registry option - or it may be hidden in one of the Internet Mail
advanced settings as a checkbox.
Best Regards,
Andy
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