This is the main problem I have had with imail. The never ending upgrades which cause further problems. Weve learned that its best to stay on whatever version happens to work and not bother upgrading or paying for the SA. What a waste of money that was since you have to pay for software that gets re-broken each version.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis Rabe Sent: Thursday, July 17, 2008 10:35 AM To: [email protected] Subject: [IMail Forum] New Bugs in 10.01 Ipswitch, I have recently upgraded to 10.01 and now really regret doing so. Version 10 was working great and I decided to upgrade to 10.01 due to the fact that web enhancements/fixes had been made. After upgrading to 10.01, the calendar web interface no longer works for many of my users (the owners in particular). I reported the problem to Ipswitch and even found for them how to replicate the bug (they insisted on some sort of database corruption which was wrong). I figured this problem would be fixed straight away I mean pretty serious when you just pay to upgrade to Premium Unlimited and it was working in 10, breaks in 10.01. I have just been informed that my case has been added to the database and that they will deal with it in time. I have been on Imail since version 4. I have contemplated jumping ship, as many others have since version 8/9 (laughable). Tech support was not only flat out rude, but to be told that my problem will be added to the database is pretty much as insulting as it gets. THIS IS SERIOUS. YOU DONT JUST TELL YOUR USERS TO QUIT USING OUTLOOK THE WAY THEY HAVE BEEN FOR 10+ YEARS (the problem is with the syncing to WorkGroupShare). Also during the last week since installing 10.01 I have found a pretty major bug that causes users who create rules in the web interface to start deleting incoming mail in some cases. This seems like a big one too, but I havent had a chance to report it yet but it would probably get added to the database. The problem lies with the web interface handling special characters. This worked in 10.0, fails in 10.01. I would appreciate a phone call from someone at Ipswitch (not my tech support person not helpful). In the past I have spoken with Tripp and Kevin but I am not sure if they are even around anymore. IN the past I have even guinea pigged some patches for them and this is the thanks I get? My Case Ref is: 821-70831. I will be waiting not patiently by the phone for the next 1 ½ hours. Come on people! ----------------------------------------- Vice President, Technology The Davidson Group
