Ipswitch,
I have recently upgraded to 10.01 and now really regret
doing so. Version 10 was working great and I decided to upgrade to 10.01
due to the fact that web enhancements/fixes had been made. After upgrading
to 10.01, the calendar web interface no longer works for many of my users
(the owners in particular). I reported the problem to Ipswitch and even
found for them how to replicate the bug (they insisted on some sort of
database corruption which was wrong). I figured this problem would be fixed
straight away I mean pretty serious when you just pay to upgrade to
Premium Unlimited and it was working in 10, breaks in 10.01. I have just
been informed that my case has been added to the database and that they
will deal with it in time.
I have been on Imail since version 4. I have contemplated jumping ship,
as many others have since version 8/9 (laughable). Tech support was not
only flat out rude, but to be told that my problem will be added to the
database is pretty much as insulting as it gets. THIS IS SERIOUS. YOU
DONT JUST TELL YOUR USERS TO QUIT USING OUTLOOK THE WAY THEY HAVE BEEN FOR
10+ YEARS (the problem is with the syncing to WorkGroupShare).
Also during the last week since installing 10.01 I have found a pretty
major bug that causes users who create rules in the web interface to start
deleting incoming mail in some cases. This seems like a big one too, but I
havent had a chance to report it yet but it would probably get added to
the database. The problem lies with the web interface handling special
characters. This worked in 10.0, fails in 10.01.
I would appreciate a phone call from someone at Ipswitch (not my tech
support person not helpful). In the past I have spoken with Tripp and
Kevin but I am not sure if they are even around anymore. IN the past I have
even guinea pigged some patches for them and this is the thanks I get? My
Case Ref is: 821-70831. I will be waiting not patiently by the phone for
the next 1 ½ hours.
Come on people!
-----------------------------------------
Vice President, Technology
The Davidson Group
