I think you are forgetting something here.
Many of us paid for the service agreement and never installed ver 9 due
to all the problems.
I dont really see much upgrades in ver 10, it looks like a fix to ver 9.
I did pay my service agreement to get ver 9 but never installed it since
I never felt very comfortable.
I feel that Ipswitch released ver 9 early to beat Smartermail. Ipswitch
knew that many companies eagerly waited for Smartermail looking to switch.
Ver 9 when it was released it was a bad product and released early.
The whole thing left a bad taste in my mouth and I have been with Imail
since ver 4 too.
Of course this is an opinion and I am certian that Ipswitch sees it
differently.
Over the years I have not really seen much in new functionality in Imail
but I have seen tons of request for features. Specially admin features.
(only talking about Imail, not the premium, etc)
At this point I am not sure what direction we are going.
It will be either Smartermail or Imail.
Smartermail did pay attention and did add features asked for on this list.
H.
Brad Senter wrote:
Hey guys...I appreciate your honesty and candor. Let's admit it:
IMail made some mistakes in the past. There were some significant
issues with the product that created some even more significant issues
for the end user. We took at hit for it as well. Since that time we
have been working hard to create a solid email server with as many
competitive features as possible. Development is not an exact science
-- if it were then the market would solely be driven by the person
with the lowest overhead. Since it is not we (along with every other
software manufacturer) are consistently balancing product development,
bug fixes, and innovation. I am jumping in on this thread to simply
state that we are working hard to develop solid products, maintain
excellent customer satisfaction, and continue relationships with
customers that last a long, long time. There are no initiatives in
place to take advantage of our customers or to discount their end user
experience. We know that our success is completely contingent upon
customer satisfaction. Our entire team is dialed into that concept --
from development, to support, to sales and marketing. Please accept
our apologies for any negative experience that you may have with our
support team. And know, that we are committed to walking alongside of
you to ensure that your IMail Server is running smoothly.
Brad Senter
Product Marketing Manager
Ipswitch - Messaging Division
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Bill Foresman
*Sent:* Thursday, July 17, 2008 12:22 PM
*To:* [email protected]
*Subject:* RE: [IMail Forum] New Bugs in 10.01
I was too but it's obvious that a lot customers have left for safer
waters. We're a family owned hosting company and cannot afford the
problems that this software routinely comes with. I think ipswitch got
too big to care about its customers.
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Travis Rabe
*Sent:* Thursday, July 17, 2008 10:55 AM
*To:* [email protected]
*Subject:* RE: [IMail Forum] New Bugs in 10.01
Ya know Bill I used to be such a hard-line supporter (no jock strap
jokes). Of Ipswitch from version 4 on. Back then this community was
very large, active, lively and impressive. Over the years I have seen
it wither away and I have always told myself it's them, not Ipswitch.
But I tell ya, after this last incident I am really starting to get
fed up. Tech Support was downright rude and offensive. You would
think that somewhere in there customer files they would see "customer
since Version 4" and realize that "hey, maybe this schmuck of a
customer knows what he's talking about?" But nooooooooooo. And now
that I have taken time out of my days to help locate and replicate the
problem I get the equivalent of the middle finger in the tech support
world.
So now, I am wondering why I have been told to tell my users to (a)
Not use Outlook like they have been for 10+ years because Ipswitch
can't figure out that 0-0=0. The math they are using work out to be
this: 0-0=9999. Now I don't know about anyone else, but if 0-0=9999
then my wallet should be EXPLODING WITH CASH.
Update -- still no phone call from Tripp or Kevin.
Travis
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Bill Foresman
*Sent:* Thursday, July 17, 2008 7:44 AM
*To:* [email protected]
*Subject:* RE: [IMail Forum] New Bugs in 10.01
This is the main problem I have had with imail. The never ending
"upgrades" which cause further problems. We've learned that it's best
to stay on whatever version happens to work and not bother upgrading
or paying for the SA. What a waste of money that was since you have to
pay for software that gets re-broken each version.
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Travis Rabe
*Sent:* Thursday, July 17, 2008 10:35 AM
*To:* [email protected]
*Subject:* [IMail Forum] New Bugs in 10.01
Ipswitch,
I have recently upgraded to 10.01 and now really
regret doing so. Version 10 was working great and I decided to
upgrade to 10.01 due to the fact that web enhancements/fixes had been
made. After upgrading to 10.01, the calendar web interface no longer
works for many of my users (the owners in particular). I reported
the problem to Ipswitch and even found for them how to replicate the
bug (they insisted on some sort of database corruption which was
wrong). I figured this problem would be fixed straight away -- I mean
pretty serious when you just pay to upgrade to Premium Unlimited and
it was working in 10, breaks in 10.01. I have just been informed that
my case has been added to "the database" and that they will deal with
it in time.
I have been on Imail since version 4. I have contemplated jumping
ship, as many others have since version 8/9 (laughable). Tech support
was not only flat out rude, but to be told that my problem will be
added to the database is pretty much as insulting as it gets. THIS IS
SERIOUS. YOU DON'T JUST TELL YOUR USERS TO QUIT USING OUTLOOK THE WAY
THEY HAVE BEEN FOR 10+ YEARS (the problem is with the syncing to
WorkGroupShare).
Also during the last week since installing 10.01 I have found a
pretty major bug that causes users who create rules in the web
interface to start deleting incoming mail in some cases. This seems
like a big one too, but I haven't had a chance to report it yet but it
would probably get added "to the database". The problem lies with the
web interface handling special characters. This worked in 10.0, fails
in 10.01.
I would appreciate a phone call from someone at Ipswitch (not my
tech support person -- not helpful). In the past I have spoken with
Tripp and Kevin but I am not sure if they are even around anymore. IN
the past I have even guinea pigged some patches for them and this is
the thanks I get? My Case Ref is: 821-70831. I will be waiting not
patiently by the phone for the next 1 ½ hours.
Come on people!
-----------------------------------------
Vice President, Technology
The Davidson Group
