Group; In the past the "final versions" of Imail have been riddled with problems, even after testing, release, and updates. Additionally, there were major problems with the fact that the newer versions, which were HTML based and required IIE to be installed on the hosting server, required full administrative privileges to properly run. This flies in the face of even the most basic security setup in that no program should ever run with the software installed in such a manner that the software has administrative, or requires administrative privileges, to properly operate.
Finally, there were major issues with all versions of Imail running in 64 BIT operating systems. 64 bit operating systems take much more advantage of memory utilization - allowing installation of more than 4 gig of memory, and also allow for more efficient utilization of processors - including off-loading of task specific operations to individual processors within the server. Remember, if any of us are subject to PCI [CISP] credit card processing compliance scanning, the addition of an Imail server on which Imail is running with full administrative privileges, to our networks may very well cause us to be in non-compliance of the PCI requirements as every public IP address on any network that accepts credit cards is subject to full security scanning. This security scanning is intensive and typically done during the middle of the night because it can be disruptive to networks during peak periods. If ANY public facing IP address is found to be out of compliance, the merchant accepting credit cards is not certified and runs the risk of being able to accept credit card payments of any kind. Imail products need to run under a standard IIS installation - the same way my customer's secure websites run Because of the above listed items; and because of the lack of support for products released prior to this release; along with the escalating cost of the support contracts - raising more than 500% in a single year just 3 years ago, we opted to not renew our support contract this past year for a product that continues not to work properly in new technology environments. Quite simply, we made a significant investment in both Imail, operating system software, and server equipment, and Imail will not run properly in the 64 bit environment we chose to embrace. I would be interested in hearing from other members of this group regarding both IMail's pricing and support. I would also be interested in hearing from other members of this group regarding what server operating systems they have choosen: specifically whether they have embraced 64 bit technology. Additionally, I would be interested in hearing from both Imail sales and support regarding their movement towards both a better product and better support. Finally, I would remind Ipswitch that small companies like us, who have the majority of our clients in small businesses and not-for-profits, are being squeezed significantly from the financial side. We have lost almost 40% of our not-for-profit clients who's budgets have shrunk by more than 75% in the last 8 months. Because of the financial squeeze the small businesses and not-for-profits have dropped their web hosting, dropped their e-mail, and, in most cases, cut their staff significantly. I used to be an avid supporter of Ipswitch and Imail. Now, as I keep asking for answers I hear a deafening silence. Ipswitch, please respond to the group. I don't need any more marketing schmoozing, and I don't need any more excuses. If we, those of us who have chosen not to renew our Imail support contracts, are to even begin to consider reinstating our support contract and moving to Imail version 11, we need a product which will both support the 64 bit operating systems and properly install and run without having to run under full administrative privileges. Bruce Barnes ChicagoNetTech Inc Chicago IL ________________________________ From: imail_forum-ow...@list.ipswitch.com [mailto:imail_forum-ow...@list.ipswitch.com] On Behalf Of Greg Taylor Sent: Wednesday, January 21, 2009 06:46 To: Imail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] IMail v11 Technical Preview now available Are we going to be able to accept meeting requests from outlook in the webmail client now? Jason Henline wrote: Hey folks, IMail v11 Technical Preview is now available. If you would like to participate, please visit http://www.imailserver.com/preview/ If you pre-registered, you should be receiving an email shortly with additional details. Thanks, Jason H. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator. To Unsubscribe: http://imailserver.com/support/discussion_list/ List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://imailserver.com/support/kb.html