I have seen in the imail kb "How to keep a copy of all messages written and
sent by my users" using a control panel setting, but for quality/monitoring
purposes, we want to keep a copy of all inbound/outbound e-mail for specific
users (customer service agents). We are a mail order company and would use
it similar to monitoring a phone call to make sure procedures are followed
correctly.
On a similar note, is it possible to disable the move mail to sent folder
for these users so they cannot turn off the option?
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