Frank,
15-30 open SMTP processes is not very 'normal'. 30 is the max (unless
registry has been modified - I would not recommend increasing unless you
have the resources to allow more processes). Some message is possibly not
finishing and closing the SMTP32 process, so they stay open for extended
(maybe infinite) time. Maybe even a 'loop' of some kind, sending the mail
back to IMail. Use the Kill.exe as I said before, to stop all SMTP32
processes. Now go to the Queue and select one message (preferable to and
from local users) and click the Send One button. IMail should start a SMTP32
process and deliver the mail, then close that SMTP32 process. You should get
a 'message delivered' message, too. If you get a 'Requeued' message, then
IMail could not deliver (on this try), and you should check the logs to find
out why, but SMTP32 process should have closed. Do this for each mesage in
the Queue until you locate the one(s) that seem to be the source of the
problem. You can more the Q* and D* files to another directory (after the
Kill), then move back Q and D pairs (they share the same file name, except
for the first character) one at a time, so the automatic Queue Timer, does
not cause IMail to start processing the other Q/D files. If the Send One
works (you get the delivered message, SMTP32 for that delivery closes and
Q/D files are removed from the Queue) then move another pair back to the
\imail\spool dir and continue until all have been tried.
I assume you are not getting a Dr. Watson error (you would have said so!),
so your List Aliases are probably OK, but always best to check each one!
Also, look for an Alias that includes another Alias, and check both (or all)
aliases to be sure the total number of addresses does not exceed the 50
value. This can give the same symptoms.
Basically, you need to find the message(s) in the Queue, that are leaving
the open SMTP32 processes. Once you do that, then we have a better chance of
finding the source of your trouble.
I would suggest that you do upgrade, only because the 4.02 is not a real
good version and it could be contributing to your difficulties.
As for the KB article and the process of moving, it is ALWAYS best to do
this with the SAME version of IMail on both computers and we figured that
would be the case. If the article does not say that (I think it does, but
have not checked - just did and it does not!) we will fix it. Sounds like
you installed a newer version on the new computer, then with the file copy,
brought over older versions of the program files. Not a real problem
(assuming it was at least the same major version, ie, 4.0x), just re-install
the new version.
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Frank Tanner" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, May 02, 2000 5:22 PM
Subject: RE: [IMail Forum] Problem
> I am typically seeing 15 to 30 SMTP processes at any given point in time.
>
> Typically our lists have 20 or less users on them and we're not performing
> much in the way of forwarding.
>
> The scary part is that this server performed as well, or better, on the
P133
> than it is on the dual P2-233, and it's the only piece of software running
> on it. Aside from the OS of course.
>
> one thing I noticed as odd, I migrated it from the P133 to the dual P2-233
> according to the instructions on the IPSwitch web site for iMail migration
> to another server. This caused an interesting anomaly that was NOT
> addressed in the KB as of the date and time when I performed it. According
> to the KB article, which applied to 4.0+ the easiest thing to do was to
> install iMail on the new box, then just copy over the iMail directory and
> registry from the existing box. Following these directions, completely
> downgraded the version of the software on the new box. The KB article
> didn't address this at all.
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> Sent: Tuesday, May 02, 2000 2:05 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] Problem
>
>
> Frank,
>
> You _definitely_ have something wrong with your system as normal delivery
> time for local messages (any version of IMail) is measured in seconds, not
> minutes or hours! Even remote delivery should be within a few seconds (for
> small messages).
>
> V4.02 did have some problems (sorry, I cannot remember the details, maybe
> with forwarding?) and was quickly replaced with 4.03/.04 which was pretty
> stable. Are you using 'forwarding' in any form? How about Aliases of the
> List Type (with more than 50 email addresses)?
>
> Kind of hard to say what is going on with your system with so little
> information. Could be something that is configuration related or even an
> outside influence. A 'loop' may be a likely situation, too. If the problem
> is configuration related, installing a new version of IMail, won't 'fix'
it.
> That would take some time in gathering needed data and getting it into the
> hands of the support people at Ipswitch.
>
> One thing you can try: Open Task Manager and sort by name, the processes,
> looking for SMTP32. If you see one to 5 SMTP32 processes, that is in the
> normal range (lower is better). If you see 30, you have hit the maximum
> number and that may mean that the processes are not ending in a timely
> fashion. If you use the kill.exe from the NT Resource Kit and 'kill
smtp32',
> that will stop all the current processes and now if you send a new
message,
> it should be sent almost immediately.
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
>
> ----- Original Message -----
> From: "Frank Tanner" <[EMAIL PROTECTED]>
> To: "IMail_Forum@list. ipswitch. com" <[EMAIL PROTECTED]>
> Sent: Tuesday, May 02, 2000 3:37 PM
> Subject: [IMail Forum] Problem
>
>
> > I am running an iMail server that has 10 hosts on it. We are getting
> > exceptionally slow mail response times, sometimes taking up to four
hours
> > for mail to be delivered to people within the same mail domain. We
> > relocated these servers from a box that was a P133 system which was
> > experiencing 100% utilization 100% of the time to a dual P2-233 server
> that
> > is experiencing 75% utilization 75% of the time. Basically it looks
like
> > the processes that iMail uses expanded to fill the available resources.
> >
> > The version of iMail this server is running is 4.02, but I am SERIOUSLY
> > considering upgrading it to 6.03 and applying all of the patches for it.
> >
> > I am currently running a 6.03 server on my private domain and
experiencing
> > NONE of the issues I am having with this server.
> >
> > Has anyone else had this problem? If so, how did you resolve it. At
this
> > point I am SERIOUSLY considering scrapping iMail altogether and
attempting
> > to find another solution as iMail is beginning to seem more problematic
> than
> > it is worth. I got 10 times the performance out of Microsoft Exchange
> > Server v5.5 on a less hearty box with twice the load that this one
> currently
> > has. The thinness of the server was one of the reasons my company chose
> > iMail to begin with.
> >
> > -----------------------------
> > Frank B. Tanner III, MCSE
> > Network Manager, iFreedom.Com
> > Phone: (480)890-8900 ext. 244
> > Pager: (800)752-1572
> > Cell: (602)300-8773
> > Fax: (480)899-2300
> > [EMAIL PROTECTED]
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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>
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