Hi Frank. We have been running Imail for almost 4 years now. It is a great
product as far as I am concerned.
I agree with you on the pay per incident support issue. But the annual
service contract is not that much higher than some PPI's I have done. It is
worth it even for just getting the upgrades.
This list is a great source for help on a lot of the common issues. Phone
support has been both great and awful. When it was awful, I complained and
got someone else. It was then great again ;)
I just wish Ipswitch offered an optional 24x7 support contract! We ISP's
never sleep... as it seems our customers never do...
Sheldon
_____________________________
Sheldon Koehler, Owner/Partner
Ten Forward Communications
http://www.tenforward.com
_____________________________
Amateurs built the Ark.
Professionals built the Titanic.
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