Amen Brother !!!
I think some people in this group should learn the benefits of a good
healthy breakfast (some fiber probably wouldn't hurt either)
----- Original Message -----
From: "Randy Sherwyn" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, May 08, 2000 7:58 PM
Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> Ya know, people are trying to help you.... why do you have to be such a
> dick?
>
>
> > Ummm.....I am aware of how a good baseline of NT should look. I'm not a
> > newbie at this. There are no other issues with the system. Contrary to
> > what you may believe, not all MCSEs are paper MCSEs.
> >
>
> >
> > Frank,
> >
> > I think the problem you're having in getting support is that the product
> > is known to perform effectively (with certain exceptions, none of which
> > would result in the catastrophic lack of performance that you're seeing)
> > when running on a plain-vanilla NT install. This NT install, though,
> > needs to be free of NIC driver issues, video issues, SCSI driver issues,
> > etc. Unless you flubbed something in your domain config, it's a sure
> > thing that the problem with your system lies outside of Ipswitch's
> > software. I don't forgive their pay-support policy, but from experience
> > with Imail (v6.03 included) I can tell you that, if they were to fix
> > your problem, it would be by having the NT experience to find an
> > NT-specific issue, not by having any specialized Imail knowledge (which
> > is not to say that they wouldn't have to understand SMTP/DNS/etc., but
> > that Ipswitch's implementation is not at fault).
> >
> > Can you provide a (edited?) copy of your logs and a dump of your Imail
> > registry? I will be happy to take a look.
> >
> > Sandy
> >
> > -----Original Message-----
> > From: Frank Tanner <[EMAIL PROTECTED]>
> > To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> > Date: Monday, May 08, 2000 7:24 PM
> > Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> >
> >
> > >If it were my choice, I probably already would have. The powers that
be,
> > on
> > >the other hand, have decided they have shelled out all this money for
> > iMail,
> > >purchasing copies of it since v4.03 that they want to give it a go at
> > >getting it to work correctly. They went with it to begin with because
it
> > >was supposedly a good product.
> > >
> > >-----Original Message-----
> > >From: [EMAIL PROTECTED]
> > >[mailto:[EMAIL PROTECTED]]On Behalf Of Dan Shadix
> > >Sent: Monday, May 08, 2000 4:02 PM
> > >To: IMail_Forum
> > >Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >
> > >
> > >Frank,
> > >
> > >Why don't you just switch to MS Exchange?
> > >
> > >-----Original Message-----
> > >From: [EMAIL PROTECTED]
> > >[mailto:[EMAIL PROTECTED]]On Behalf Of Frank Tanner
> > >Sent: Monday, May 08, 2000 4:38 PM
> > >To: IMail_Forum@list. ipswitch. com
> > >Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >
> > >
> > >You are looking at the incorrect one, unfortunately.
> > MyBellybutton.Com is
> > >my personal domain, not my work domains.
> > >
> > >.200 is my website and .201 is my e-mail server. Yes, they both reside
on
> > >the same box.
> > >
> > >You're troubleshooting the incorrect site, unfortunately.
> > >
> > >The IPs for the server that I am having the problem on are completely
> > >different.
> > >
> > >I didn't say I couldn't change any configurations. I said that I
cannot
> > >relocate any of the domains to other boxes.
> > >
> > >So...What you're saying is you refuse to help me unless I buy a support
> > >contract?
> > >
> > >-----Original Message-----
> > >From: [EMAIL PROTECTED]
> > >[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel
Donnelly
> > >Sent: Monday, May 08, 2000 2:54 PM
> > >To: [EMAIL PROTECTED]
> > >Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >
> > >
> > >Frank,
> > >
> > >Of course they have to be answering, but, if all IPs are associated
with
> > >their own domains and you are providing email services for all of them
> > >with
> > >IMail, then each SHOULD answer with a 'different name' and that is not
> > >true
> > >for the 2 IP I found/used. Of course, I was only talking about the
> > >mybellybutton.com / mail.mybellybutton.com domain(s) and the
> > .200 and .201
> > >IPs. I suspect these 2 IPs and their configuration (if one of them is
the
> > >Primary IP) is the root of your problem.
> > >
> > >If you insist that mail configuration cannot be changed, I think
> > that will
> > >make it just a wee bit hard to resolve your troubles. Something may
have
> > >to
> > >'give'. I suspect that once properly configured, it won't make any
> > >difference to your users, but until I (or someone in support!) has your
> > >full
> > >configuration, we won't be able to say for sure.
> > >
> > >So I do not have to provide you support via the forum, I suggest you
> > >contact
> > >the support address and explain the problem. Also, ask for, and fill
out
> > >the
> > >IMail WorkSheet, with all your configuration details. Once you do that,
I
> > >would be happy to take a look over the info you provide (ask your IMail
> > >support contact to contact me!).
> > >
> > >Daniel Donnelly
> > >Ipswitch Technical Support
> > >________________________________________________________
> > >See our Knowledge Base at http://support.ipswitch.com/kb
> > >
> > >
> > >----- Original Message -----
> > >From: "Frank Tanner" <[EMAIL PROTECTED]>
> > >To: <[EMAIL PROTECTED]>
> > >Sent: Monday, May 08, 2000 5:04 PM
> > >Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >
> > >
> > >> To be precise, we have 10, yes 10, IPs on the server. All associated
> > >with
> > >> separate mail hosts. Yes, all 10 of them are answering. They have
to
> > >be.
> > >> Each one belongs to a separate company, and therefore is it's own
> > >entity.
> > >> We are the central NOC for all of the companies. So, we manage all
of
> > >the
> > >> mail domains. For now, due to migration size etc, it is
> > IMPERATIVE that
> > >all
> > >> mail domains stay exactly where they are at.
> > >>
> > >> -----Original Message-----
> > >> From: [EMAIL PROTECTED]
> > >> [mailto:[EMAIL PROTECTED]]On Behalf Of
> > Daniel Donnelly
> > >> Sent: Monday, May 08, 2000 1:31 PM
> > >> To: [EMAIL PROTECTED]
> > >> Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >>
> > >>
> > >> Ipswitch does support its IMail users, via phone during the warranty
> > >period
> > >> and after via email to our support address. You do not need a
> > S/A to get
> > >> answers to email questions. You just cannot get phone support without
> > >the
> > >> S/A, after the warranty period. This is not what you are saying, so I
> > >just
> > >> had to make sure you really understood what you were hearing over the
> > >phone
> > >> and that this is what was actually said to you, when you called.
> > >>
> > >> Local delivery problems are almost always associated with
> > >mis-configuration
> > >> of IMail. I see you have at least 2 IPs on the computer and IMail is
> > >> answering both. If you have both configured the same way (OHN, Alias,
> > >Top
> > >> Dir) in IMail, that could be part of your problem.
> > >>
> > >> When IMail is configured correctly, local delivery to any user
> > or domain
> > >> should be just about immediate, under almost every circumstance. With
> > >> default SMTP settings (Queue Timer and Number of tries), all mail is
> > >> delivered or returned in about 10 hours (assuming each message can
> > >actually
> > >> be checked in that time, you would have to have _a lot_ of messages
in
> > >the
> > >> queue, for this not to be true).
> > >>
> > >> The KB does address many situations, those that are common and
> > some that
> > >are
> > >> somewhat more unique. It is awful hard to write an article with just
a
> > >> single instance of a problem, without intimate experience with the
> > >> situation. So we cannot always have answers for every possible
problem,
> > >> until after someone has solved it. Your is a bit unusual, but there
are
> > >at
> > >> least one KB article that may be of help:
> > >> http://support.ipswitch.com/kb/IM-19990730-DM01.htm
> > >>
> > >> Daniel Donnelly
> > >> Ipswitch Technical Support
> > >> ________________________________________________________
> > >> See our Knowledge Base at http://support.ipswitch.com/kb
> > >>
> > >>
> > >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> > >> to be removed from this list.
> > >>
> > >
> > >Please visit http://www.ipswitch.com/support/mailing-lists.html
> > >to be removed from this list.
> > >Please visit http://www.ipswitch.com/support/mailing-lists.html
> > >to be removed from this list.
> > >
> > >Please visit http://www.ipswitch.com/support/mailing-lists.html
> > >to be removed from this list.
> > >
> > >Please visit http://www.ipswitch.com/support/mailing-lists.html
> > >to be removed from this list.
> > >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
