Then perhaps he should stop blaming my NT install and look where the issue
LIES.....With iMail. Like I have previously stated many times. I am NOT a
newbie at this. Yes, certain people on the list seem to take for granted
that because I am asking questions about something I can't possibly know
what the hell I am doing.
I have over 14 years experience as a computer technician, the last five of
them as a computer network engineer. I design and build networks from the
ground up. Or did, until this job. So, I am not a newbie at this, and
would appreciate NOT being treated like I am. I have experience with NT
3.51, NT 4, Netware 3.12, Netware 4, Netware 5, SCO Unix, Sun Solaris, and
Linux. I am not saying this to brag. I am saying this to point out, that
while I might not know much about iMail, I *DO* know about computer networks
and how they should be configured.
So, perhaps, instead of concentrating on credentials that we may or may not
all have, we concentrate on the problem at hand. Resorting to name calling
is idiotic to say the least.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Scott Phelps
Sent: Tuesday, May 09, 2000 8:32 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
Amen Brother !!!
I think some people in this group should learn the benefits of a good
healthy breakfast (some fiber probably wouldn't hurt either)
----- Original Message -----
From: "Randy Sherwyn" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, May 08, 2000 7:58 PM
Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> Ya know, people are trying to help you.... why do you have to be such a
> dick?
>
>
> > Ummm.....I am aware of how a good baseline of NT should look. I'm not a
> > newbie at this. There are no other issues with the system. Contrary to
> > what you may believe, not all MCSEs are paper MCSEs.
> >
>
> >
> > Frank,
> >
> > I think the problem you're having in getting support is that the product
> > is known to perform effectively (with certain exceptions, none of which
> > would result in the catastrophic lack of performance that you're seeing)
> > when running on a plain-vanilla NT install. This NT install, though,
> > needs to be free of NIC driver issues, video issues, SCSI driver issues,
> > etc. Unless you flubbed something in your domain config, it's a sure
> > thing that the problem with your system lies outside of Ipswitch's
> > software. I don't forgive their pay-support policy, but from experience
> > with Imail (v6.03 included) I can tell you that, if they were to fix
> > your problem, it would be by having the NT experience to find an
> > NT-specific issue, not by having any specialized Imail knowledge (which
> > is not to say that they wouldn't have to understand SMTP/DNS/etc., but
> > that Ipswitch's implementation is not at fault).
> >
> > Can you provide a (edited?) copy of your logs and a dump of your Imail
> > registry? I will be happy to take a look.
> >
> > Sandy
> >
> > -----Original Message-----
> > From: Frank Tanner <[EMAIL PROTECTED]>
> > To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> > Date: Monday, May 08, 2000 7:24 PM
> > Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> >
> >
> > >If it were my choice, I probably already would have. The powers that
be,
> > on
> > >the other hand, have decided they have shelled out all this money for
> > iMail,
> > >purchasing copies of it since v4.03 that they want to give it a go at
> > >getting it to work correctly. They went with it to begin with because
it
> > >was supposedly a good product.
> > >
> > >-----Original Message-----
> > >From: [EMAIL PROTECTED]
> > >[mailto:[EMAIL PROTECTED]]On Behalf Of Dan Shadix
> > >Sent: Monday, May 08, 2000 4:02 PM
> > >To: IMail_Forum
> > >Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >
> > >
> > >Frank,
> > >
> > >Why don't you just switch to MS Exchange?
> > >
> > >-----Original Message-----
> > >From: [EMAIL PROTECTED]
> > >[mailto:[EMAIL PROTECTED]]On Behalf Of Frank Tanner
> > >Sent: Monday, May 08, 2000 4:38 PM
> > >To: IMail_Forum@list. ipswitch. com
> > >Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >
> > >
> > >You are looking at the incorrect one, unfortunately.
> > MyBellybutton.Com is
> > >my personal domain, not my work domains.
> > >
> > >.200 is my website and .201 is my e-mail server. Yes, they both reside
on
> > >the same box.
> > >
> > >You're troubleshooting the incorrect site, unfortunately.
> > >
> > >The IPs for the server that I am having the problem on are completely
> > >different.
> > >
> > >I didn't say I couldn't change any configurations. I said that I
cannot
> > >relocate any of the domains to other boxes.
> > >
> > >So...What you're saying is you refuse to help me unless I buy a support
> > >contract?
> > >
> > >-----Original Message-----
> > >From: [EMAIL PROTECTED]
> > >[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel
Donnelly
> > >Sent: Monday, May 08, 2000 2:54 PM
> > >To: [EMAIL PROTECTED]
> > >Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >
> > >
> > >Frank,
> > >
> > >Of course they have to be answering, but, if all IPs are associated
with
> > >their own domains and you are providing email services for all of them
> > >with
> > >IMail, then each SHOULD answer with a 'different name' and that is not
> > >true
> > >for the 2 IP I found/used. Of course, I was only talking about the
> > >mybellybutton.com / mail.mybellybutton.com domain(s) and the
> > .200 and .201
> > >IPs. I suspect these 2 IPs and their configuration (if one of them is
the
> > >Primary IP) is the root of your problem.
> > >
> > >If you insist that mail configuration cannot be changed, I think
> > that will
> > >make it just a wee bit hard to resolve your troubles. Something may
have
> > >to
> > >'give'. I suspect that once properly configured, it won't make any
> > >difference to your users, but until I (or someone in support!) has your
> > >full
> > >configuration, we won't be able to say for sure.
> > >
> > >So I do not have to provide you support via the forum, I suggest you
> > >contact
> > >the support address and explain the problem. Also, ask for, and fill
out
> > >the
> > >IMail WorkSheet, with all your configuration details. Once you do that,
I
> > >would be happy to take a look over the info you provide (ask your IMail
> > >support contact to contact me!).
> > >
> > >Daniel Donnelly
> > >Ipswitch Technical Support
> > >________________________________________________________
> > >See our Knowledge Base at http://support.ipswitch.com/kb
> > >
> > >
> > >----- Original Message -----
> > >From: "Frank Tanner" <[EMAIL PROTECTED]>
> > >To: <[EMAIL PROTECTED]>
> > >Sent: Monday, May 08, 2000 5:04 PM
> > >Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >
> > >
> > >> To be precise, we have 10, yes 10, IPs on the server. All associated
> > >with
> > >> separate mail hosts. Yes, all 10 of them are answering. They have
to
> > >be.
> > >> Each one belongs to a separate company, and therefore is it's own
> > >entity.
> > >> We are the central NOC for all of the companies. So, we manage all
of
> > >the
> > >> mail domains. For now, due to migration size etc, it is
> > IMPERATIVE that
> > >all
> > >> mail domains stay exactly where they are at.
> > >>
> > >> -----Original Message-----
> > >> From: [EMAIL PROTECTED]
> > >> [mailto:[EMAIL PROTECTED]]On Behalf Of
> > Daniel Donnelly
> > >> Sent: Monday, May 08, 2000 1:31 PM
> > >> To: [EMAIL PROTECTED]
> > >> Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> > >>
> > >>
> > >> Ipswitch does support its IMail users, via phone during the warranty
> > >period
> > >> and after via email to our support address. You do not need a
> > S/A to get
> > >> answers to email questions. You just cannot get phone support without
> > >the
> > >> S/A, after the warranty period. This is not what you are saying, so I
> > >just
> > >> had to make sure you really understood what you were hearing over the
> > >phone
> > >> and that this is what was actually said to you, when you called.
> > >>
> > >> Local delivery problems are almost always associated with
> > >mis-configuration
> > >> of IMail. I see you have at least 2 IPs on the computer and IMail is
> > >> answering both. If you have both configured the same way (OHN, Alias,
> > >Top
> > >> Dir) in IMail, that could be part of your problem.
> > >>
> > >> When IMail is configured correctly, local delivery to any user
> > or domain
> > >> should be just about immediate, under almost every circumstance. With
> > >> default SMTP settings (Queue Timer and Number of tries), all mail is
> > >> delivered or returned in about 10 hours (assuming each message can
> > >actually
> > >> be checked in that time, you would have to have _a lot_ of messages
in
> > >the
> > >> queue, for this not to be true).
> > >>
> > >> The KB does address many situations, those that are common and
> > some that
> > >are
> > >> somewhat more unique. It is awful hard to write an article with just
a
> > >> single instance of a problem, without intimate experience with the
> > >> situation. So we cannot always have answers for every possible
problem,
> > >> until after someone has solved it. Your is a bit unusual, but there
are
> > >at
> > >> least one KB article that may be of help:
> > >> http://support.ipswitch.com/kb/IM-19990730-DM01.htm
> > >>
> > >> Daniel Donnelly
> > >> Ipswitch Technical Support
> > >> ________________________________________________________
> > >> See our Knowledge Base at http://support.ipswitch.com/kb
> > >>
> > >>
> > >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> > >> to be removed from this list.
> > >>
> > >
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> > >
> >
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>
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