RE: [IMail Forum] BIG Problem/Dissatisfied Customer

> Sometimes up to four hours.

Given that your CPU utilization is around 75%, it sounds like you may have your 
maximum # of SMTP threads being used, and when new E-mail comes in, it can't be sent 
out right away, so it has to wait another 10 minutes (or whatever it is configured to) 
before being sent again.  It make take a number of "bumps" before it finally finds a 
free thread.

Of course, that would raise the question as to why you have 75% CPU usage.  That I 
can't answer.  You might want to try making a backup, and running it on a test machine 
to see if the CPU usage is so high.  It may be an issue with the machine.

> There was nothing I could find in the logs as to why they were 
> being delayed.

There has to be *some* information there.  If it says that it receives the mail at 
03:23:10, and sends it at 03:23:15, and the user complains that it takes 4 hours to 
get it, it's time to have a little chat with your user.  Logs never lie, only people 
do.  :)

Seriously, though, the logs should show the time the E-mail came in and the time it 
finally left, plus any attempts in between.  If it just shows it coming it at, say, 
03:23:10 and the next entry is at 07:04:20, that too tells you a lot.
                            -Scott
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