The MX record for the surrealnet.net domain points to the IP address. Point
it to the official hostname for the domain and make sure there is an "A"
record for the final resolution of the address of the mail machine.
Eric S
----- Original Message -----
From: "Dave MacMillan" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, August 02, 2000 4:47 PM
Subject: Re: [IMail Forum] Here's a weird one
> If the customer pings surrealnet.net does it resolve to an address other
> than 63.65.13.8?
>
> Dave
>
> In reply to 1 Aug message from [EMAIL PROTECTED]:
>
>
> >Ok, I've tried everything and can't figure this problem out.
> >Currently our Imail server is hosting about 12 different mail
> >domains. The server is setup with one real IP address as our
> >default mail domain and the rest are virtual IP's. Also, our
> >def ault mail domain is running off of a SQL database. Here's
> >the problem. A few of our customers work for a software
> >company accross the street from us. Apparently, they can not
> >send from their system to their personal email accounts at
> >surrealnet.net (our default) domain. They can however, mail
> >to [EMAIL PROTECTED] Now at first I thought it was a DNS
> >resolution problem but then I sent an email from their system
> >to a surrealnet.com alias pointing to their surrealnet.net
> >address, and it went throug h fine. Since surrealnet.com is
> >hosted on the same Imail machine and resolving from the same
> >DNS servers I don't know if the problem is DNS related or
> >not. The only other thing I can think of is that when setting
> >up SQL (actually running Platypus bi lling software) we used
> >a configuration tool called BTImail.exe which I setup using
> >the IP address not the domain name. If anyone has ever had or
> >heard of this problem before any help would be great. Thanks.
>
>
> >Jonathan Waldchen
> >SurrealNET Corporation
>
>
>
>
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