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Make
sure you don't have the exclamation point bug. Details to
follow...
-Ron
We've been seeing this IMail bug in more and more of our users'
WebMail
installations, so I'm suspecting that 6.03 is shipping with it.
Anyway,
please check your systems... the symptoms are vague, but usually
include
Search function failures, Mac function failures, and general
JavaScript
weirdness. The bug affects stock webmail templates, too, but not
as
severely, due to JavaScript differences in our system. Fix it
BEFORE
your users call and complain. :)
We call it the "Exclamation
Point Bug". Here's a snippet of JavaScript
from viewing the html source of an
affected View Mail (msgsum.html)
page:
} else if
(sButton=="!Delete"
|| sButton=="!Delete All"
||
sButton=="!Move To"
|| sButton=="!Goto Mailbox")
See
those exclamation points ("!")? They shouldn't be there. The raw
code uses
IMail button tags, like <!--IMAIL.DeleteButton-->, which
gets
substituted from your butontxt.ini file in the IMail root directory.
And
therein lies the problem.
THE DIAGNOSIS: Do a "View Source" from
your browser while on either the
Read Message screen or the Message Summary
screen. If you see JavaScript
similar to the above snippet, with "!" points
inside of double-quotes
and button names, you're affected. (Please note that
lots of JavaScript
conditional statements use "!=", which means
"not-equivalent"... those
should be there.)
THE FIX: If your system is
affected, find your butontxt.ini file in the
x:\imail directory, edit all the
"!" marks out of it, then stop and
restart web messaging.
THE WEIRD
TWIST: Some systems have the exclamation points in the
butontxt.ini file, but
they're not passed to the browser. I suspect some
minor code changes on
Ipswitch's part changed the behavior of the
substitution logic; perhaps they
needed the "!" marks in a previous
version.
We have been seeing a problem with Web Messaging
in version 6.04.
Clients recieve and "Invalid Action"
message whe trying to execute only
the Java Script Buttons (reply, reply all,
forward, delete, move to).
It does not seem to matter what browser is being
used.
This only occurs to dial-up customers and not to
people connected on a LAN or DSL.
Anyone else experiencing this issue. Ipswitch
says they have never heard of this before and must be our network. But I can
dial up through another
provider and get the same error.
Thanks
Fred
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