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Thanks
Ron, but in my case, all my users are using Web Messaging, and I only have
trouble with people who come in via another ISP. So I think I might have
firewall issues. But I will check this as well.
Mark
Make
sure you don't have the exclamation point bug. Details to
follow...
-Ron
We've been seeing this IMail bug in more and more of our
users' WebMail
installations, so I'm suspecting that 6.03 is shipping with
it. Anyway,
please check your systems... the symptoms are vague, but
usually include
Search function failures, Mac function failures, and
general JavaScript
weirdness. The bug affects stock webmail templates, too,
but not as
severely, due to JavaScript differences in our system. Fix it
BEFORE
your users call and complain. :)
We call it the "Exclamation
Point Bug". Here's a snippet of JavaScript
from viewing the html source of
an affected View Mail (msgsum.html)
page:
} else if
(sButton=="!Delete"
|| sButton=="!Delete All"
|| sButton=="!Move To"
|| sButton=="!Goto Mailbox")
See
those exclamation points ("!")? They shouldn't be there. The raw
code uses
IMail button tags, like <!--IMAIL.DeleteButton-->, which
gets
substituted from your butontxt.ini file in the IMail root directory.
And
therein lies the problem.
THE DIAGNOSIS: Do a "View Source" from
your browser while on either the
Read Message screen or the Message Summary
screen. If you see JavaScript
similar to the above snippet, with "!" points
inside of double-quotes
and button names, you're affected. (Please note
that lots of JavaScript
conditional statements use "!=", which means
"not-equivalent"... those
should be there.)
THE FIX: If your system
is affected, find your butontxt.ini file in the
x:\imail directory, edit
all the "!" marks out of it, then stop and
restart web
messaging.
THE WEIRD TWIST: Some systems have the exclamation points in
the
butontxt.ini file, but they're not passed to the browser. I suspect
some
minor code changes on Ipswitch's part changed the behavior of
the
substitution logic; perhaps they needed the "!" marks in a
previous
version.
We have been seeing a problem with Web
Messaging in version 6.04.
Clients recieve and "Invalid Action"
message whe trying to execute only
the Java Script Buttons (reply, reply all,
forward, delete, move to).
It does not seem to matter what browser is
being used.
This only occurs to dial-up customers and not
to people connected on a LAN or DSL.
Anyone else experiencing this issue. Ipswitch
says they have never heard of this before and must be our network. But I can
dial up through another
provider and get the same error.
Thanks
Fred
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