It is a mix of Outlook 97 and 98, Win 95/98. Imail 6.06 NT 4.00.1381. I have
tried the latest patches and it still fails some of the time. Hard numbers
are hard to gather, but I am still getting similar failures on systems I
know are fully up to date. I am using IE 4.x to 5.0 I cannot upgrade to 5.5
as software we use for reporting will not work with 5.5.
Jeff
----- Original Message -----
From: "Scot Rager" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, March 20, 2001 9:54 AM
Subject: RE: [IMail Forum] Attachment issues
> Jeff,
>
> Are we talking about Outlook 97, 98 or 2000? Also, which version of Imail
> and IE do you have? Lastly, what operating system(s) is Imail and Outlook
> running on? I had a similar problem, although my failure rate was about
10%
> at most. After I upgraded to Imail 6.06 and made sure my Outlook clients
> had the current Microsoft Office patches, the problem disappeared (so
far).
> Most of my clients are still using Win95/Outlook 98 and I had to make sure
I
> was using updated Winsock files for Win95 and IE 5.5 with the latest
> patches.
>
> Scot Rager
> Network Manager
> Earth Sciences Consultants, Inc.
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Jeff Johnston
> > CWT
> > Sent: Tuesday, March 20, 2001 9:38 AM
> > To: IPSwitch Support
> > Cc: [EMAIL PROTECTED]
> > Subject: [IMail Forum] Attachment issues
> >
> >
> > I have been trying to get attachments working in WebMessaging for
> > some time.
> > I have tried the support list and got nothing. When a user using
outlook
> > sends a message to a user using WebMessaging we get about 50%
> > failure rate.
> > Usually what happens is the client just waits for it to download and IE
> > just continually tries to load, nothing happens. All of the
> > clients are on a
> > WAN and the attachments are usually only a few hundred Kilobytes at the
> > most, it should only take a matter of seconds but I have left the client
> > loading for an hour and more with no results, or I get an error message
> > (sorry I can't tell you what it is because my clients usually click ok
> > without actually reading it, I have asked them to try and pay
attention).
> >
> > I have spoken on the email list about this problem and the only answer
any
> > of us who are getting this problem (and yes there is more than one of
us)
> > are getting the answer from you that you will get back to us to
> > see if there
> > is a problem. I am writing this to tell you there is definitely a
> > problem. It
> > may be a problem with the way outlook encodes attachments, but
regardless
> > IPSwitch should find out how outlook encodes, and ensure that
WebMessaging
> > is capable of reading attachments from outlook, outlook is one of the
most
> > popular email software out there. I have also tried contacting your tech
> > support in the past on this issue, I was not given any indication that
> > anyone would solve the problem, just that they would look into it.
> >
> > Jeff Johnston
> > Systems Support
> > Comcare Health Services
> > 519-963-3651
> >
> > FYI I have attached a few emails from the list to show you that
> > there are a
> > few complaints, I am not the only one with this problem. I have also
> > attached this message to the forum to let others know that I am trying
to
> > follow up on this.
> >
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
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>
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