Jeff,
Are we talking about Outlook 97, 98 or 2000? Also, which version of Imail
and IE do you have? Lastly, what operating system(s) is Imail and Outlook
running on? I had a similar problem, although my failure rate was about 10%
at most. After I upgraded to Imail 6.06 and made sure my Outlook clients
had the current Microsoft Office patches, the problem disappeared (so far).
Most of my clients are still using Win95/Outlook 98 and I had to make sure I
was using updated Winsock files for Win95 and IE 5.5 with the latest
patches.
Scot Rager
Network Manager
Earth Sciences Consultants, Inc.
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Jeff Johnston
> CWT
> Sent: Tuesday, March 20, 2001 9:38 AM
> To: IPSwitch Support
> Cc: [EMAIL PROTECTED]
> Subject: [IMail Forum] Attachment issues
>
>
> I have been trying to get attachments working in WebMessaging for
> some time.
> I have tried the support list and got nothing. When a user using outlook
> sends a message to a user using WebMessaging we get about 50%
> failure rate.
> Usually what happens is the client just waits for it to download and IE
> just continually tries to load, nothing happens. All of the
> clients are on a
> WAN and the attachments are usually only a few hundred Kilobytes at the
> most, it should only take a matter of seconds but I have left the client
> loading for an hour and more with no results, or I get an error message
> (sorry I can't tell you what it is because my clients usually click ok
> without actually reading it, I have asked them to try and pay attention).
>
> I have spoken on the email list about this problem and the only answer any
> of us who are getting this problem (and yes there is more than one of us)
> are getting the answer from you that you will get back to us to
> see if there
> is a problem. I am writing this to tell you there is definitely a
> problem. It
> may be a problem with the way outlook encodes attachments, but regardless
> IPSwitch should find out how outlook encodes, and ensure that WebMessaging
> is capable of reading attachments from outlook, outlook is one of the most
> popular email software out there. I have also tried contacting your tech
> support in the past on this issue, I was not given any indication that
> anyone would solve the problem, just that they would look into it.
>
> Jeff Johnston
> Systems Support
> Comcare Health Services
> 519-963-3651
>
> FYI I have attached a few emails from the list to show you that
> there are a
> few complaints, I am not the only one with this problem. I have also
> attached this message to the forum to let others know that I am trying to
> follow up on this.
>
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