Ben,
I have been following your saga, appreciate all the time you are putting
into this and hope that there is a solution.
How do I know that we don't have any invisible messages? This is a small
company with less than 75 users. Most of these users are on the road at
least 50% of the time. When they are on the road they access their email
through Web mail. The users who have found they have invisible mail on
occasion now check every day or so went they are at the office to see if
they have it again. Believe me if they had any they would let me know, they
are nice about it but it upsets them that they may miss an important email
and they don't like having to check Web mail when they are at the office.
They want to look in one place, where their address book is and all their
contacts, not on the Web which doesn't have all the conveniences.
We have always had POP3 for the office computers so it is not something new.
Invisible mail is an intermittent problem here and doesn't effect all
accounts.
Barbara
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of IMain Admin at BC
Web
Sent: Thursday, April 12, 2001 4:15 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] More on invisble messages
Barbara,
I've focused on Outlook Express because that's what I mostly work with;
however, it doesn't surprise me that Outlook should have the
same problem. I'm sure most of the core code is the same in both versions.
I am surprised that you said you had the problem with POP3 accounts. I have
been testing various configurations and did not
experience the problem with POP3. I wonder if the reason you don't see
invisible messages (no pun intended) anymore is because
you're using POP3. Or perhaps this was a bug that originally affected both
POP3 and IMAP, and then was later fixed, but for POP3
only.
I also wonder how you know that you aren't suffering from invisible messages
any more. The whole problem is that there are no error
messages or warning signs. Mail just doesn't arrive. If you have anyone
using IMAP, I suggest you look at their mailbox, because
you may be in for a surprise.
Ben
P.S. I'm trying to get a Microsoft response on this, but no luck so far.
----- Original Message -----
From: Barbara Nelson <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, April 12, 2001 12:04 PM
Subject: RE: [IMail Forum] More on invisble messages
> We are using Outlook 2000 with POP3 accounts. We have had the invisible
> message problem in the past but right now don't have any invisible
messages
> so I haven't said anything as I didn't have any headers to contribute.
> However, I seem to remember other people having this same problem with
> Outlook 2000 and 97 so I don't think it is just an Outlook Express
problem,
> but definitely in the family.
>
> Barbara
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of IMain Admin at BC
> Web
> Sent: Wednesday, April 11, 2001 6:03 PM
> To: [EMAIL PROTECTED]
> Subject: [IMail Forum] More on invisble messages
>
> I'm still pursuing the problem of "invisible messages," and I've been
> talking to Microsoft's tech support. I wanted to pass on some
> of the response I received from MS to see if anyone had some comment.
>
> Just to recap anyone new to this: invisible messages are messages that
come
> to the mail server (IMail in our case), but are never
> downloaded to the client. This apparently happens when using Outlook
> Express for the client and IMAP4 for the protocol. The
> messages are "invisible" because no error is reported to either receiver
and
> sender.
>
> The following is the header from one such invisible message:
>
>
>
****************************************************************************
> ***
> >From <[EMAIL PROTECTED]> Thu Apr 05 15:55:19 2001
> Received: from mail.salemelectric.com [216.99.213.145] by
mail.bcwebhost.net
> with ESMTP
> (SMTPD32-4.07) id A5E6600290; Thu, 05 Apr 2001 15:55:18 PST
> Received: by MAIL with Internet Mail Service (5.5.2448.0)
> id <H2F5YYFN>; Thu, 5 Apr 2001 16:57:37 -0700
> Message-ID: <41C08510ECD0D211ABD000805FA6E986835D8F@MAIL>
> From: "Koller, Craig" <[EMAIL PROTECTED]>
> To: 'Ben Bednarz' <[EMAIL PROTECTED]>
> Subject: RE: Update to website
> Date: Thu, 5 Apr 2001 16:57:36 -0700
> MIME-Version: 1.0
> X-Mailer: Internet Mail Service (5.5.2448.0)
> Content-Type: text/plain;
> charset="iso-8859-1"
> X-UIDL: 985292777
> Status: U
>
****************************************************************************
>
> I submitted this header to a MS Exchange engineer. His comments were:
>
> "Exchange is the sending mail system, What is the receiving mail system?
>
> >From the header it looks to be sent using Plain Text, Western European
> Character Set, which is default for the Exchange IMS."
>
> AND
>
> "The sending Exchange server appears to be sending the headers
> correctly. The Exchange IMS can be configured to send non-MIME text in
> US-ASCII instead of the Western European ISO-8859-1 character set to
> see if that is the problem.
>
> Have you discussed this with the vendor of IMail? It may be that they
> have seen this and have a work around for it. You would think that they
> would not even accept the message if the character set was a problem."
>
> As you can see, he would like to pass the blame to IMail.
>
> I don't think the problem is with IMail -- I think it's in Outlook
> Express -- but I'm not 100% sure.
>
> Ben Bednarz
>
>
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