Casimir,
I cannot say what the problem is, but OE and Outlook's defaults for timeout
are typically set to about the shortest time possible and it is a good idea
to up that to 1 minute or more.
If the errors seem to happen most often, when the network or mail server is
most busy, the above should help.
IMail does not close down connections that are established by the client
(until a much longer period of time passes!), until the client has completed
its transaction, so the error message you quote, is not really true, but
could be caused by the client timing out, before it has gotten all data for
that transaction. The above suggestion should help for this one!
It is also possible that your firewall is doing 'command filtering' which
would keep some commands from getting from the client to the server. If you
disable that, it might help.
Log files from both the server and client can be most helpful when
troubleshooting intermittent problems. In IMail, go to that service and
check/change the settings and then restart that service, to enable the
changes. Cannot help on setting this in the client, but in OE it is in the
Tools, Options, Maintenance, Troubleshooting section.
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Casimir Couvillion" <[EMAIL PROTECTED]>
To: "IMail_Forum@list. ipswitch. com" <[EMAIL PROTECTED]>
Sent: Monday, April 23, 2001 11:06 AM
Subject: [IMail Forum] Fetching Headers!?!
> Okay, I'm totally stumped, I hope one of you can help out.
>
> I'm running Imail 6.06 on NT 4.0 SP 6a with Outlook 2000 (SP2) in
"Internet
> Mail Only" mode on the desktop. We're using IMAP to read mail (no POP3)
and
> there is a firewall between the users and the mail server.
>
> Some (but not all) of the users have a recurring problem where Outlook
hangs
> with the message "Fetching Headers" when they open it. The little mail
> exchange icon animation keeps running, but nothing ever completes.
>
> Sometimes I can kill the process and restart and everything works
normally,
> sometimes not. One fix is to delete the account settings and add them
> again. This will cure the problem for a few days, then it's back. There
does
> not seem to be a correlation to mailbox size or message count.
>
> This seems to be isolated to Outlook. Outlook Express doesn't hang this
way.
> Unfortunately Outlook Express doesn't always show all available messages
and
> we use Outlook for other things.
>
> We also get messages that the "IMAP Server has closed the connection."
These
> are not incident with the fetching headers problem, but may have some
> bearing.
>
> Can anyone give me a clue where to look to fix this problem? My boss wants
> to switch to Exchange, which will solve this problem, but I'm afraid
replace
> it with twenty others.
>
> Thanks,
>
>
> -cpc-
>
> -----
> Casimir Couvillion - mailto:[EMAIL PROTECTED] - http://www.tgsnopec.no/
> TGS-NOPEC Geophysical Company ----- Houston, Texas, USA ----- 713/860-2126
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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